Resorts World Genting - Crockfords
5 stars
8.8
Very good
(960)
5 stars
Updating price...

Resorts World Genting - Crockfords

5 stars
Genting Highlands, Genting Highlands
8.8
Very good
960 reviews
Updating price...

Available rates

Fri 5/16
Sat 5/17

The neighborhood

Genting Highlands, Genting Highlands

What's nearby

  • Genting Theme Park0.12 mi
  • Genting Arena of Stars0.19 mi
  • First World Plaza0.14 mi
  • Resorts World Genting0.19 mi

Reviews

8.8
Very good
960 verified ratings
Wonderful
693
Very good
143
Good
52
Okay
33
Fair
17
Mediocre
8
Poor
14

Summary of reviews

Guests say
Guests praised the hotel's cleanliness and atmosphere, highlighting the friendly staff and well-maintained rooms. However, many expressed dissatisfaction with the service, citing issues such as delayed room availability and lack of response to inquiries. Some guests also mentioned concerns about the value for the price paid, especially in relation to the food quality and overall service experience.
AI-Generated from customer reviews
Cleanliness9 out of 10
Atmosphere8.5 out of 10
Service3.5 out of 10
Value for Price3 out of 10
Room Size2.5 out of 10
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All reviews

10
Wonderful
Almutairy, May 2025
Pros (+) Everything was amazing. The hotel pays attention to the smallest details, the staff were very friendly, everything you need is nearby of the mall, SkyWorlds, restaurants. The scent throughout the hotel was lovely and the place was extremely clean. I highly recommend staying here
Cons (-) There was nothing I didn’t like
8.0
Very good
Anonymous, May 2025
Pros (+) The room is excellent
Cons (-) There is no cafe in the lobby to provide small bites or snakes during the days The focus on the dine in menu is focused on Chinese cuisine only rather than international
10
Wonderful
Abdul, Apr 2025
Pros (+) Best Hotels I have stayed in with an unbelievable view
Cons (-) Nothing
8.0
Very good
Diyana, Apr 2025
Pros (+) Beautiful view, great room layout, room was clean and had everything we needed. The small touches made it special - the teddy bear, welcome cakes and fruits, turn down service.
Cons (-) Breakfast was a set menu not buffet, food was ok nothing great but pricey. Would order room service next time and enjoy the beautiful views from the room instead.
9.0
Wonderful
Ankit, Apr 2025
Pros (+) We enjoyed the majestic view of cloud clad mountains from the room window. In room, Decoration and surprise cake for birthday of a family member made the stay even better. Room is spacious with living area and Sauna bath within room works great.
Cons (-) Breakfast could have more options espl for vegetarians.
7.0
Good
Chee, Apr 2025
Pros (+) Room dinning menu not customer friendly. The Menu is not friendly due to most of food come with set which not allow customer to choose a la carte. Morning breakfast a la carte selection need wait until 11am and the sets good is very expensive. The menu also not have ice cream which my kids is q disappointed.
7.0
Good
Kheng, Apr 2025
Pros (+) Walking distance from lobby to our room is very far
7.6
Good
Anonymous, Mar 2025
The water heating system is still not working well back then even until my last stay, it is still having the same issue, the shower water heating system is having fluctuating between hot and cold temp. And also the check in of hotel room is taking too long as well.
9.6
Wonderful
Anonymous, Mar 2025
Staff are friendly and helpful. Room is clean, nice view infront the bed. Come with complimentary desserts and fruits. Nice birthday decorations as per requested. My child very enjoyed it. A bits disappointed with the lounge, felt hot and food served very slow during breakfast in the club restaurant. But overall is great.
8.4
Very good
Anonymous, Mar 2025
The hotel is located near all the attractions and restaurant. If you’re looking for convenience and quality of stay do consider staying at crockford

Amenities

  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Valet parking
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.