Resort Hotel Alex Zermatt
4 stars
8.5
Very good
(466)
4 stars
Updating price...

Resort Hotel Alex Zermatt

4 stars
Bodmenstrasse 12, 3920 Zermatt, Valais
8.5
Very good
466 reviews
Updating price...

Overview

Rating
Ski-in/ski-out access for family fun on the slopes Ski into Resort Hotel Alex, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa. Resort Hotel Alex offers 8Expedia Group
Ski-in/ski-out access for family fun on the slopes Ski into Resort Hotel Alex, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa. Resort Hotel Alex offers 85 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers. An indoor tennis court and a health club are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
8.5
Very good
Based on 466 verified guest reviews

Available rates

Mon 3/31
Tue 4/1

The neighborhood - Downtown

Bodmenstrasse 12, 3920 Zermatt, Valais

What's nearby

  • Zermatt-Matterhorn Ski Resort4 min walk
  • Matterhorn Museum6 min walk
  • Zermatt Railway Station5 min walk

Reviews

8.5
Very good
466 verified ratings
Wonderful
306
Very good
77
Good
43
Okay
24
Fair
6
Mediocre
6
Poor
4

Summary of reviews

Guests say
Overall, guests have praised the hotel for its excellent location, friendly and attentive service, and high cleanliness standards. Many enjoyed the unique atmosphere and traditional style of the hotel. However, some guests expressed disappointment regarding the value for price, particularly in relation to room quality and meal service. Overall, the hotel is highly recommended for its character and dedicated staff.
AI-Generated from customer reviews
Cleanliness10 out of 10
Service10 out of 10
Location10 out of 10
Atmosphere9 out of 10
Value for Price3 out of 10
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Score by provider

All reviews

6.0
Okay
Amy, Mar 2025
Pros (+) Location
Cons (-) This is our 4th stay at The Alex. This year it felt different, bar staff were so dismissive and not welcoming and friendly at all…sat with their mates watching the footie etc.. felt like parents had left a bunch of kids in charge and the atmosphere was not that nice - music super loud
10
Wonderful
Julie, Mar 2025
Pros (+) The style, really cosy
Cons (-) /
10
Wonderful
Zora, Feb 2025
Pros (+) Everything
6.0
Okay
Shyy, Jan 2025
Pros (+) the location is excellent as just 2-min walk from train station.
Cons (-) The staff didn't communicate with us for the price of breakfast buffet for additional person. I was charged CHF90 for each child each day, and ended up I have to pay additional CHF540 (3 kids for 2 days) for limited choice of breakfast buffet, which to me is ridiculous.
10
Wonderful
Laura, Jul 2024
Pros (+) Location was excellent. Everything was first class.
10
Wonderful
Latika, Jul 2024
Pros (+) Everything
Cons (-) Nothing
10
Wonderful
Anonymous, May 2024
Good breakfast, location near at the train station. Staff is very helpful and kind. The sauna, whirlpool and sun bed is great!
9.0
Wonderful
Sirivong, May 2024
Pros (+) Hotel has a very unique style of classic and Zermatt tradition. I was overwhelmed by every details especially at the bar. Room is spacious and very good toiletries Molton Brown. Breakfast was very good.
Cons (-) -
10
Wonderful
Anonymous, Apr 2024
We spent the first two days of our honeymoon here and the staff couldn’t have been sweeter. We had a wonderful time and would absolutely come again!
9.0
Wonderful
Peter, Apr 2024
Pros (+) Excellent food and location.
Cons (-) Room kept far too hot which meant having the window open with the heating on!

Amenities

  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Business center

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.