All reviews
Complimentary electric car with a driver very dedicated in his job. Free transfer to the airport or train station. Breakfast is good with a great view on the river. Clear marks on hot and cold water in the room (very useful when you need to wait a few minutes until you get real hot water, otherwise you don't know for sure which side to choose to let the cold water pass away)
In the room there are many dangerous doorsteps - both of us damaged feet on that. Doors and windows are not soundproof at all. All external sounds come to the room including dogs barking and unknown creatures. Not
I had a wonderful stay at Relaxful Hotel! It’s new, spotless, and beautifully maintained, with genuinely kind staff and excellent service. The breakfast was delicious, WiFi fast, and the pool relaxing. Although slightly outside the city center, their free electric car service is super convenient. True to its name, the hotel is peaceful, comfortable, and thoughtfully run. Highly recommended!
Great location on the Mekong River
The hotel is more 3 star, definitely not 5 star as promoted. The cleaning needs so much work, dirty bath, windows, tiles all need hard scrubbing The "hot" buffet food was cold every morning and not very much variety for a "5 star" hotel. The outdoor pool had some tiles missing and the pool lounges were old and worn. We won't stay there again.
Beautifull on the edge of the river. Especially Onesy who speaks good english was very helpfull
Easy to find, good parking lot out front with security and pleasant check in. Our room was large and quite beautiful but looked out over said parking lot; called city view.... Large room nicely finished with AC, mini fridge with a few complimentary soft drinks, room safe, kettle with tea and coffee, closet with robes, slippers and three hangers… Bath, hand and face clothes, and lots of toiletries....
Lightning in bathroom is extremely poor and room itself does not have a vanity mirror. Very hard to regulate shower water temperature between scalding and cold. There were no clean pool towels at the pool, no staff, and only 10 loungers of which only 6 have cushions. No pool bar, no pool drinks. Pool water is numbingly cold. So sad. How’s that for relaxful? The breakfast tables were not set up wit...Read more
Great central location and the room was pretty sheltered from road noise. Everything was walkable from this location. Drawback was that if any other hotel occupants were out on their balconies, even conversations at normal volume could be heard very clearly in the closed rooms.
Drawback was that if any other hotel occupants were out on their balconies, even conversations at normal volume could be heard very clearly in the closed rooms. Power also unexpectedly went out late morning through mid-day on one day.
The free shuttle to airport and downtown was a highlight!
The property had an airport shuttle and a shuttle to take you back and forth to town. The rooms were clean and comfortable.
The staff weren’t overly friendly, some were great while others were not.
The rooms were large and clean. The staff was extremely helpful. The free shuttle from the airport and also into the Old Quarter of Luang Prabang made it convenient to stay in a quieter area of Luang Prabang. We thoroughly enjoyed our stay.
Nothing
We weren't aware that we could request additional items such as omlettes for breakfast until we saw other guests ordering them, it might be a good idea for the hotel to make guests aware of this facility. We loved the fact that there was a laundry for guests to use for themselves. The free shuttle service was much appreciated. The staff at the hotel could also make guests aware of the fact that ev...
There was a minor problems with the drains and it was necessary to put the plugs in the sinks in the rooms to stop bad odours in the rooms.Read more