All reviews
Executive Lounge is very well run, staff is very helpful and friendly, location close to Tamichi Station
even Executive Level Room was quite small
LOCATION WAS GOOD. IT WAS CLEAN FACILITY.
ROOMS WERE BIT SMALLER. BEDS MATTRESS WERE NOT VERY COMFORTABLE THEY WERE SOFT AND BUMPY.
beautiful room very spacious
more of a business vibe
Room was comfy, clean, and spacious for our luggage. Location was convenient for us.
Minor issue was part of the rain shower did not shoot water.
I loved the environment and the area. It is close to many resturant across the street so there are many choices and near the train.
The bed is so comfortable. The location is amazing, located between 2 different lines of trains. So convenient. Very close to Ginza by train and by uber very close to Roppongi, and not far away from most big stations by train. Amazing! There’s a supermarket connected to the building that opens til late. This is a dream! And just the hotel is a good size and excellent service!
Nothing to complain at all
We loved the helpfulness of the staff, no issue was too big - they would do anything to make it a comfortable stay.
We had an issue at check-in where a double charge was processed. I am still waiting for that to be refunded. However, the staff compensated immediately, with free meals, transportation, and access to the lounge. Every colleague I interacted with was really excellent. This truly is a 5 star hotel.
Beautiful rooms, great staff, very helpful!
Location & staff
Toddler loved the view of the train tracks.
Mattress was very soft, and two mattresses were put together on a single bed.