All reviews
Staff were attentive and friendly, answering questions helpfully. There is a bus from the airport that stops right across the street.
The public bath and sauna felt very dirty, and the hours are inconvenient as they close for cleaning at 10 PM. I felt rushed out by the cleaning staff. The rooms were also dirty, with water stains all over and some trash left over. The in-room standup shower has a head that is way too high to be fully functional and also leaks water underneath the door and all over the bathroom floor. We had to us...Read more
The hotel is old, I'd say classic. Well mantain. Room sizes are bigger than most of other hotels in sapporo. The hotel isn't in the city center itself, however you can reach susukino in 20min walking or 5min by car. There's a nice gym.
The onsen isn't great unfortunately, but we didn't choose this hotel to enjoy the spa.
We booked a deluxe room but, even so, it was huge. Bathroom was also very spacious. The staff were great, especially helpful with organising baggage forwarding. Lounge was very nice (with free Sapporo beer 4-7pm) and the gym was better than many that I have seen at other hotels so I actually used it. Location ok 30-40 minutes walk from the station, 10-15 minutes walk from the Nikka Whisky sign. Ri...
No complaints at all.Read more
Everything about this property was excellent. The staff was helpful and the facility was clean and well equipped. We were also pleased that the airport shuttle picked up across the street so were able to avoid the added expense of a one hour taxi ride.
The place was very elegant and fancy. It was also walkable to the main area of during the snow festival! They were very good at cleaning the room. The lounge per floor was very nice!
The airport bus shuttle wasn't free, but you can still buy the tickets in the lobby.
The breakfast was very good with a large selection of different foods both japanese and western
The air con in the room is centrally controlled so the rooms had essentially no air conditioning at night, this led to the room being very warm at night
Not to my liking, food can be improved Area was a little congested
Omelette n fry eggs were prepared before hand, prefers on spot cooking
Large room; lounge with complimentary drinks and snacks; public bath; friendly staff.
None
Freeflow of beer in the evening from 4pm to 6pm. Free shuttle bus to Sapporo Station. Room is big.
Size of the rooms; friendly staff; good restaurants
Lobby could use a renovation
