All reviews
The palace itself was great. Its gardens and water plans are exquisite and the whole environment is quiet and relaxing. It helped relax and recharge batteries. The food was just amazing and very imaginative. The rooms are clean and nice, still I believe that they can make some effort on equipment renovation. The staff and the reception and room services are good too and the people are very friendl...
I believe that there was nothing to dislike completely.Read more
The property was amazing , worth the money . Its a must go . My stay was amazing
The resort is nicely done with a buateful design, but that is not enough. If you are being ripped off, you will not enjoy it
They over chargeed me and refused to refund it back to me also i was trying to contact the hotel manager daily for 6 days, and every time, they said an excuse, and they promised he would call me back, but he never did he ignored all my calls and I think he is avoiding my calls wich is extremely unprofessional behaviour from a manager of such a resort I don't pay that much money to be treated that ...Read more
EVERYTHING!!!!!
THERE WAS NOT ANY SPOT THAT WE DID NOT LIKE, EVERYTHING WAS JUST PERFECT!!!
Very luxurious hotel. The staff were so polite, welcoming and eager to please. The breakfast selection was more than enough. On the few occasions of having lunch and dinner we were more than impressed by the choices and service. The facilities were outstanding along with the gardens. Highly maintained and well manicured which created a beautiful backdrop to our surroundings.
A few minor snagging observations in our room, left scope for improvement. The bathroom lighting was poor and there was no magnifying mirror. Our interlocking bedroom door would not close fully. (106/107) although neither of these issues spoilt our stay. The two parrots caged in the grounds, despite being beautiful birds, left me heavy hearted in their restricted environment whilst being situated ...Read more
The property is beautiful to look at with stunning gardens but the staff at front desk either need to be retrained or replaced. Not accommodating, helpful or kind. None of the pools in the property are heated so we couldn’t use any. There’s no jacuzzi in the spa and when I inquired about it at the front desk, the reply was so condescending. Breakfast buffet is lovely albeit the guy making eggs, ca...Read more
Staff were wonderful, attentive, helpful and caring. One of the most beautiful hotels I’ve ever stayed at - the grounds are stunning and immaculate. Facilities excellent and first class food (the light meals menu in particular are world class)
Travel time to central Marrakech. Only an issue is you want to go into town regularly but worth keeping in mind - it’s a good 20-30 mins.
rooms are amazing. also they upgraded our room to a bigger one. thank you.
they need to repair and take care of the details of the place.
Calm, relax
Closing time of swimming pool( 6pm sunset at 8.30pm)
The style and feel of this property is nice and the spa is good. But it’s dated.
I visited this property 8 years ago and it was amazing now it’s badly maintained and nothing works and it’s badly kept the grounds are dirty and the staff don’t listen or don’t care. The food is well decorated by badly cooked. Overall I wish I never came back.
