All reviews
Pool, bar, friendly staff, beautiful facilities
I waited for over 45 minutes to try to get breakfast three consecutive days before giving up each time. They did not look that busy but long lines each morning discouraged me from waiting. They need to hire more restaurant staff. Major disappointment of never being able to eat in that gorgeous room!
Everything except one important mistake.
This was a birthday present, and I (the guests' mother/MIL) specifically asked and received assurance from the hotel staff that ALL incidental charges would be placed on my credit card, which I registered in advance with the hotel. Unfortunately, that agreement was not honored by the staff. I am VERY unhappy. I have had to ask my son to get a reimbursement from me, which is like leaving the price ...Read more
The lobby looks nice, but I didn't see that it's possible to order food or drinks there.
The hotel's name said it was "luxury," but it really wasn't. Instead of being fancy, the furniture looked old and worn out, there are spots on the wall, the paint was faded, there was dust everywhere and even the elevators were not clean. The swimming pool was gross, with hair and plastic floating in it. Usually, nice hotels smell good and the staff treats you special, but this hotel was nothing l...Read more
I love the Palace Hotel for it's location. The hotel itself is spectacular in every sense.
Beautiful main entrance and dining area. Wonderfully spacious suite. Delicious (although expensive) buffet breakfast.
We had fun at the indoor pool but it was too cold! Consider heating it more please!
The location
The breakfast area was a little too cramped
The property and rooms are beautiful, the bed was comfortable.
Jacuzzi wasn’t working and the pool area didn’t seem very clean and wasn’t warm enough. We were promised a glass of champagne upon arrival but never got that
The architecture was amazing and location was good. Makes lovely photos.
Breakfast was really low class for the price we paid for, and the food was cold and same food everyday. Not worth the money! The hotel is old and there were water pipe sounds throughout the whole night. I told the people at check out and they said "it is expected as it's an old hotel"
I love the architecture, how clean it is and friendly helpful staff. Thank you, thank you, thank you!
NA
Rooms were great, hotel lobby was impressive, staff were helpful and friendly, pool was sizeable and kids loved it. Location was also within easy walking distance to anywhere in San Francisco CBD.
Nothing
