All reviews
Everything the food the facilities
No kids club
Beautiful, high quality hotel in a great location.
The bell boys were a disaster leaving our cases in the back of the taxi which then drove away with our cases.
My family and I stayed at Palace Downtown while we had to wait for our connecting flight to Sydney, 15 hr layover. We found the service attentive and the room large and clean. Our stay was brief, however we were impressed with the service and convenient location.
More bathroom accessories i.e. toothbrush, hairbrush
Near to Dubai Mall and all the good restaurants The hotel staff were friendly, cheerful, and always willing to help — their service was smooth and pleasant throughout the stay
When I first checked in, the room wasn’t properly cleaned — there were dried flowers on the ground near the bed. In addition, the bathroom amenities were very limited, with only a few basic items provided. After I raised the issue, housekeeping started replenishing them daily and even added a fruit plate as a nice gesture of apology. The check-in experience was also awkward: the staff mentioned an...Read more
Staff was friendly and kind especially SIDO & JAMES at the Front Desk/Reception.
None that I can think of.
Everything was absolutely perfect! The room was clean and comfortable, the staff were friendly and helpful, and the location couldn’t have been better — close to everything I needed. I’ll definitely be coming back. Highly recommended!
None
From the moment we stepped into Palace Downtown, we were swept away by the charm, elegance, and pure luxury this hotel is known for. Nestled right by the Burj Khalifa and Dubai Fountain, the location alone is unbeatable—but what truly set this stay apart was everything else. Let’s start with breakfast—absolutely phenomenal. A lavish spread with global options, freshly made dishes, and perfect serv...Read more
Excellent location, such a close walk to the mall and the fountain. Pool area, although small, was beautiful and great service. Breakfast buffet very diverse with great selections. Spa was very tranquil with a good selection of services. A wonderful Arabian themed hotel.
The location was ideal as some of the most famous sightseeing highlights were in walking distance. The whole staff did a perfect job, which contributed to our wonderful travel experience.
We booked a room towards the fountain side and when checking in we were informed that we only have a partial view. That was a disappointing start.
I think the hotel is worth 4 stars and not 5. The rooms need renovation, there is a musty smell in the room, probably a mold or moisture problem
