All reviews
Fantastic location and facilities. It lacked outside space and sadly the roof top area wasn’t open on the 4 days we were there. It would have been lovely to enjoy the view. We didn’t take breakfast and opted to eat out instead. Loads of cafes nearby.
The staff was great .. the breakfast was wonderful and the location was great..
The decor was a bit strange, and our room wasn’t great.
Facilities and service and location are top notch! It’s the best hotel on Ortigia (in my opinion)! The rooms have super high ceilings and a chandelier! The spa is gorgeous and relaxing.
The staff, particularly Carmen, Maria, my neccessary handicapped assistants, the restaurant staff, and Adriana and Szabo in the spa were excellent, friendly and extremely accommodating.
Sadly, I picked the hotel because I could continue my aquatic therapy in the pool. I was also told there would be an elevator to my room. Instead, I had to ask for help to navigate stairs every time I wanted to leave my room. It was impossible to use the pool because there were no safety measures there. The spa area was exceedingly hot at all times and really doesn't live up to the quality of the ...Read more
The location is superb, the staff friendly, helpful and knowledgeable while the hotel itself sensational and the restaurant manages to stand out even in the culinary stronghold that is ortigia. I strongly recommend this hotel as a perfect base in Syracuse. It is heads and shoulders above the many city hotels I have stayed at, not just in Syracuse but in Sicily in general.
Na
The Ortigia palace Hotel is outstanding. My wife and I stayed in a suite that was very spacious, had to levels, views were amazing (had windowns to two different sites of the island. The suite was incredible, with classy decoration. Hotel staff were very nice, cordial, helpful. Parking was very convenient (unusual for an European hotel). We cannot say enough good things of this hotel and its staff...
We should have stayed one more night.Read more
Great location, very comfortable. 5 star service from staff.
Pool only open 11-7
One of the nicest hotels we’ve been to. Location great; Hotel beautiful; Staff excellent: ALL the front desk people were among the best I’ve encountered. Arianna was especially nice at breakfast. Housekeeping terrific.
No shower. I didn’t enjoy showering in the tub on my knees without a shower curtain.
Location, proximity to public parking, and most of all, the staf. Five stars all the way!
The washrooms and shower stalls are very small, hardly any counter space, to rest toiletry bags. It would be helpful to have a place to rest two luggages
Everything met my expectations of a five star hotel.
