All reviews
Restaurant and layout and outside tub
The hotel is beautiful, peaceful, very well-kept, and all the staff are very friendly and attentive. We stayed in one of the rooftop suites (not beachfront), and it was amazing. I would definitely recommend it; the view was stunning, even though it wasn't directly on the beachfront. The room itself was again beautiful and very well laid out, and I could not fault it in any way. In terms of value f...
We found the hotel to be a little too remote (which obviously has its pros, as it was very quiet and peaceful). However, if you like to stroll out to shops or restaurants, like we do, there is nothing notable around. For us, it was a bit of a hassle as we were relying on taxis for transport, and they are quite expensive! We were paying 500 pesos to Tulum Centre (a 15-minute trip), and for the Tulu...Read more
Nothing like the pictures
It is dirty, unsafe and out of the way of everything. Beach is gross can’t walk on it. Can’t enter sea from beach.
The hotel was beautiful, always clean and felt very safe. The staff were amazing. They were so friendly and always willing to help.
The restaurant menu had limited choices and was fairly overpriced.
We loved our room and private rooftop. We had such a good time by the beach and just relaxing on our private rooftop pool.
Nothing
Quiet
Prices for food and drinks were quite high for what it was
The pictures and description of the hotel were completely misleading. The beach looked nice, but swimming was impossible – beneath the water were sharp rocks and cliffs, not sand. The beautiful pier, which seemed idyllic in the photos, was practically unusable, covered in birds and bird droppings. The hotel promised peace and harmony, but in reality, it was surrounded by construction sites in a sl...Read more
Thankyou for a wonderful stay - the staff were beyond friendly and the hotel is gorgeous - we had a wonderful relaxing time.
Location - very close to the center, just 15 min. by car
Nothing
Spending 2 weeks in QR, Mexico, Nerea Tulum was an ok average for a 4 night stay. The hotel is located approx 10km outside of the town, and taxis will cost anything between 500 to 1000MXN; the dirt road leading to the hotel is in a very poor condition and takes time as the drivers naturally try and preserve their vehicles. The food was passable, however by far the weakest we experienced during our...
The biggest disappointment aside for the cuisine and the outdatedness was that it took the hotel 7 months to return another (fully refundable) booking cancellation of ours. 7 months is beyond acceptable, and the currency rates had evolved in this time causing ourselves significant loss in relation to the original fee paid. It has not been 9 months and the hotel is handling this very poorly - promi...Read more
