Nairobi Serena Hotel
5 stars
9.0
Wonderful
(318)
5 stars
Updating price...

Nairobi Serena Hotel

5 stars
Kenyatta Avenue, Po Box 46302, Nairobi
9.0
Wonderful
318 reviews
Updating price...

Overview

Rating
Set amongst the lush-green abundance of extensive tropical gardens, looking out over the gentle green avenues of Central Park and commanding a panoramic view over the glittering towers of downtown Nairobi, the Serena Hotel enjoys one of the finest loiHotelier/iStay
Set amongst the lush-green abundance of extensive tropical gardens, looking out over the gentle green avenues of Central Park and commanding a panoramic view over the glittering towers of downtown Nairobi, the Serena Hotel enjoys one of the finest locations in the city. Sensitively constructed from ecologically sympathetic materials, the interior dcor of the hotel reflects a kaleidoscope of cultural influences blending Moroccan mystique and a breadth of African heritage into one elegant and harmonious whole.Considered the leading hotel in Nairobi for its standards of accommodation, food, service and amenities. The elegantly designed bedrooms feature intricate timber works inspired by Pan-African designs and most have views of either Nairobi skyline across Central Park or of acacia groves and lush gardens. The main restaurant, Mandhari, offers some of finest cuisine and the Maisha Health Club is the best in the country. The hotel also boasts up-to-date business services and exceptionalConference facilities.iHotelier/iStay
Rating
9.0
Wonderful
Based on 318 verified guest reviews

Available rates

Wed 5/21
Thu 5/22

The neighborhood - Downtown

Kenyatta Avenue, Po Box 46302, Nairobi

What's nearby

  • Central Park0.2 mi
  • Regency Palms Casino0.26 mi
  • Teleposta Towers0.33 mi
  • RKL Casino0.36 mi
  • National Assembly Building0.42 mi
  • Nairobi NV Park0.45 mi
  • National Museums of Kenya-Nairobi Gallery0.25 mi
  • Uhuru Park0.3 mi
  • Alliance Francaise Auditorium0.34 mi
  • Kenyatta Mausoleum0.39 mi
  • Parliament Building0.44 mi
  • City Market0.46 mi

Reviews

9.0
Wonderful
318 verified ratings
Wonderful
196
Very good
61
Good
36
Okay
10
Fair
7
Mediocre
4
Poor
4

Summary of reviews

Guests say
Guests appreciate the hotel's great location, friendly service, and delicious breakfast options. The amenities, including the pool and gym, are also well-received, making it a preferred choice for both leisure and business travelers. Some minor issues were noted, but overall, the experience is positive.
AI-Generated from customer reviews
Service9 out of 10
Location9 out of 10
Breakfast9 out of 10
Cleanliness8.5 out of 10
Amenities8.5 out of 10
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Score by provider

All reviews

9.0
Wonderful
Jessica, Apr 2025
Pros (+) I arrived at the hotel feeling extremely unwell after a rough 8 hr drive - the staff were extremely attentive and efficient in getting me & my friend checked in fast. I was very grateful for a super comfy bed, a/c and room service, along with the pool & massage to make use of the next day. The driver that took us to the airport after checkout was amazing - super professional & lovely car. Just the...
Cons (-) Noisy works going on above the pool, but I get that this has to happen at some point during the year.
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9.0
Wonderful
Anita, Apr 2025
Pros (+) Wake up call coffee and all the water I needed brought to my room. The workout center. The massage center. The pool. The great food. The professional kind staff.
8.0
Very good
Shahir, Apr 2025
Pros (+) Good. The snacks and drinks could be healthier, eg friits
9.0
Wonderful
Udoka, Mar 2025
Pros (+) It was serene
Cons (-) Hotel cars were too pricey..like 300% higher than Uber
9.0
Wonderful
Hardi, Mar 2025
Pros (+) Staff was first class!
Cons (-) No dislikes really!
10
Wonderful
Stine, Mar 2025
Pros (+) Nice pool and good gym facilities
7.0
Good
Beliah, Feb 2025
Pros (+) Beds, Breakfast, service staff at Breakfast
Cons (-) Naked guests in the spa.Yet there is signage against it. Too much noise by some members in the spa Charging me for a photocopy
10
Wonderful
Monique, Feb 2025
Pros (+) the breakfast has many gluten-free and dairy free options, as well as low sugar options.
8.0
Very good
Louise, Feb 2025
Pros (+) Professional friendly staff. Nice breakfast. Although in city felt calm and relaxing in public areas. Nice pool area. Well appointed rooms with Elemis products. Security appeared thorough. Nice hotel shop better prices/products than we found in other places.
Cons (-) Nothing
10
Wonderful
Segarra, Feb 2025
Pros (+) Wonderful friendly attentive staff Spices restaurant was delicious young female chef outstanding. John the concierge set up a great tour of the city and museum of natural History A must see.
Cons (-) View was not great they offered to change but not a priority on this trip

Amenities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Coffee shop

Things to keep in mind

Check-in: From 12:00 pm
Check-out: Prior to 10:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.