All reviews
Room was spotless. Staff did a fantastic job Bed was so comfortable
The noise. Staff said “ welcome to New York’! But the noose was mainly from other guests in the hallways and stairwells and near lifts. Sometimes until after 3 am. Staff were generally way more casual and less eager to help than other hotels Other guests would sit in the cafe with their phone on speaker or on a zoom call. Same in the gym. Very annoying The location didn’t work well for us as we ne...Read more
The room rate was good considering this is a secure, upscale hotel. The staff were exceptionally nice, and the room was clean, modern, and well maintained. It s 20 minutes from Manhattan.
The room is a bit small and the neighborhood is a little worn. It s about a quarter mile to the nearest subway which wasn t an issue for me, but could be considered far by some people.
Staff were amazing! Friendly, helpful, chatty and nothing was too much trouble! Location is perfect - Bedford Ave is a really interesting street with little grocery shops and lots of eateries. 5-10 minutes to Marcy Avenue subway and 10 mins to Bedford Ave subway!
nothing !
Location
Despite being told kids were allowed on rooftop bar we were told they could not come. Bar was closed for the rest of our stay. That was disappointing
Great location, walking distance to some great restaurants and bars. Close to the water to stroll along. Easy to get to the ferry and metro. Nice modern rooms, very small but clever with use of space.
Very noisy but it’s NYC so having somewhere quiet isn’t going to be an easy find!
The property was very nice and clean the staff were very nice and helpful
The air conditioning in the room wasn’t working it was very hot the whole trip we called down to have it looked at but had to leave so we don’t know if anyone ever came to fix it
Heat wave... Not enough A/C
Great vibe in vibrant, edgy Brooklyn. Suited our family of 4 adults for 1 night, at the end of our hols, before we flew home from JFK. Room: we already knew it would be tight - 1 night was enough, with 3 medium suitcases. We were literally climbing over each other - lol - but expected this. Whilst cleverly designed, expect zero privacy with shower opening into hallway. Great value at US$230. Amazi...Read more
The room was cleaned daily.
We stayed for 8 days as a family of four, having chosen this hotel based on its "family-friendly" listing — unfortunately, it did not meet our expectations. Several amenities that influenced our booking turned out to be either restricted to teenagers/kids or unavailable. The rooftop and sound room were off-limits to anyone under 21 anytime of the day. Additionally, despite the website mentioning w...Read more
Facilities were really good
The only disappointment I had was that I received conflicting information from separate staff members regarding breakfast. The breakfast provided was okay at best, would have been better with more options rather than a Muesli Bar, fruit, water and juice & a croissant
