All reviews
It’s in a spectacular setting. The hotel is newly renovated and stylish. The spa has exceptional facilities. The dining room staff were highly professional and friendly.
The spa massages were somewhat underwhelming. Some of the staff expressed exasperation if our group didn’t understand how things are usually done at the hotel.
Location was fabulous. Staff were attentive and helpful as well as friendly. We felt very welcome here.
Everything was amazing!! Facilities, pools, views, staff, breakfast 👌
the location. The food
The bathroom was too small (room nr. 210)
The Location is Superb as well as the food. The place is just MAGICAL. We loved it. Its a familly history, a beautiful story that you can feel being there... Great ski in - ski out, great for kids as well as older people! The food is really as good as they say, the quality, its such a real treat. Thank you Stefanie, Marko, Igor...what an amazing people
The Family Spa really needs renovation, for this price, its simply Not on the level......especially as parents spend their time the most... Also, the cleaning service of the rooms, Not the level we got used in this sort of hotels. The bathroom floor is Not cleaned everyday, no special touch for the room, the bed sheets look like no one was there, I like to clean our family room but for this sort o...Read more
Wonderful and peaceful location in between Catinaccio and Latemar mountains and 100m far from the lift. Staff very gentle and friendly. Planty of services and spacious and clean rooms
Children are not allowed to enter the external pool but there is anyway a dedicated internal pool for families.
4Superior stars hotel that lies when questioned about the feedbacks leaves by guests. We paid 1700€ for a suite with the hot tub. Hot tub Water smelled horribly due to lack of chlorine, asked for support but we received no maintenance, no housekeeping ( 4 days of dirty and messy towels in the room and the bathroom) bugs and hair in the hot tub and In the sink, the water shower didn’t work properly...Read more
Super comfortable and light room. Staff very friendly from the very beginning. Ate dinner included and it was well organised. Good breakfast selection. Excellent location for the lake.
Amazing breakfast, everything from fresh veggies and fruit, to yogurt, many different kinds of cheeses and bread, large selection of cereals, nuts, seeds, eggs made to order as desired with or without cheese, vegetables, bacon, and even Prosecco for those wanting to start the day extra festive. The hotel spa is amazing, with different saunas, Turkish steam baths, lounge areas and a outdoor pool (h...
Hotel is kept very warm, so we slept with the window open, in winter. It is nice that it's that warm when you come back from the spa in your bathrobe, but otherwise its a bit too much waste of energy!Read more
Amazing breakfast, everything from fresh veggies and fruit, to yogurt, many different kinds of cheeses and bread, large selection of cereals, nuts, seeds, eggs made to order as desired with or without cheese, vegetables, bacon, and even Prosecco for those wanting to start the day extra festive. The hotel spa is amazing, with different saunas, Turkish steam baths, lounge areas and a outdoor pool (h...
Hotel is kept very warm, so we slept with the window open, in winter. It is nice that it's that warm when you come back from the spa in your bathrobe, but otherwise its a bit too much waste of energy!Read more