All reviews
Despite calling prior to our arrivals and sorting out check in/deposit holds - there were inconsistencies based on what we were told prior and what was said upon arrival. My husband unexpectedly could not arrive until the following day, we were told that it would be no issue to hold the damage deposit for the weekend on my credit card and at check out he can charge the stay on his credit card. On ...Read more
Amazing location and great service
We had an issue with the heather, the situation was addressed by the hotel management and I got a discount for the inconvenience
It is a nice hotel, the hot pools on the roof were fantastic. Restaurant on site was good also. Location is excellent. Always very clean.
Too expensive. Expected more for the price. Rooms are quite small. Not so comfortable. The Elk is literally right next to it and I would have picked it but it was full for the dates we needed. Don’t splurge on the Moose just for it’s location, basically a lot of hotels in the zone are near each other.
The room was clean, beds were comfortable. Maid service was provided each day we were there. The rooftop sauna and pool area was a highlight of this property that we took excellent advantage of. An easy walk to the shopping district.
No
This is our third visit to the Moose Hotel which is located within easy walking distance to Banff’s shops, restaurants and ski hill bus stops. It also offers free underground parking.
I’m sad to say but we were a bit underwhelmed this time. We were a large family group and had our adult kids from the US join us for a family celebration but the 4 rooms we occupied seemed tired, and there were clearly staffing issues in the restaurant and bar. My husband was briefly unwell with a fever one night and we stripped the bed sheets off the next morning and left them in a bundle on the ...Read more
The location is great! We were able to walk to dinner and shops. The underground parking was very convenient. The hot tub and pool were an added bonus. We would definitely stay here again,.
Moose suites are beautiful, warm, comfortable, cosy, well equipped and very clean. Complex has all you need with hot pools, huge foyer fireplace, lovely Italian restaurant, incredibly friendly staff, only meters to the town centre, supermarkets and restaurants. Transport for both public and private tours with pick up points at the front door. Highly recommend staying at the Moose 🫎
That we had to leave..
Perfect location and the suite was the perfect size to spend a week at. Kitchen was fantastic and outdoor spa was the best in town.
Excellent location, comfy beds, rooftop hot pools & sauna
Nothing
