Matterhorn Lodge Hotel & Appartements
4 stars
9.3
Wonderful
(823)
4 stars
Updating price...

Matterhorn Lodge Hotel & Appartements

4 stars
Englischer Viertel 11, 3920 Zermatt, Valais
9.3
Wonderful
823 reviews
Updating price...

Overview

Rating
Family-friendly ski hotel with a full-service spa Snow lovers will appreciate Matterhorn Lodge Boutique Hotel & Apartements's complimentary ski shuttle, as well as other onsite amenities such as a bar/lounge and a full-service spa. Matterhorn Lodge BExpedia Group
Family-friendly ski hotel with a full-service spa Snow lovers will appreciate Matterhorn Lodge Boutique Hotel & Apartements's complimentary ski shuttle, as well as other onsite amenities such as a bar/lounge and a full-service spa. Matterhorn Lodge Boutique Hotel & Apartements offers 18 accommodations with MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Plasma televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
9.3
Wonderful
Based on 823 verified guest reviews

Available rates

Mon 4/7
Tue 4/8

The neighborhood - Downtown

Englischer Viertel 11, 3920 Zermatt, Valais

What's nearby

  • Matterhorn Museum2 min walk
  • Zermatt Railway Station9 min walk
  • Zermatt-Matterhorn Ski Resort8 min walk

Reviews

9.3
Wonderful
823 verified ratings
Wonderful
707
Very good
55
Good
31
Okay
9
Fair
8
Mediocre
8
Poor
5

Summary of reviews

Guests say
Guests praised the hotel for its excellent location, great cleanliness, and a fantastic breakfast selection with local ingredients. Many found the service lacking, particularly those who experienced issues with room cleaning and service availability. There was a concern about noise levels, especially for guests with rooms facing construction. Some guests mentioned that the prices felt high compared to the overall offerings.
AI-Generated from customer reviews
Location9.5 out of 10
Breakfast9.5 out of 10
Cleanliness9 out of 10
Service4 out of 10
Noise Level3.5 out of 10
Value for Price3 out of 10
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Score by provider

All reviews

9.0
Wonderful
Lucas, Mar 2025
Pros (+) The staff were great. Friendly, hel[ful and relaxed. The breakfast was perfect. Just what we needed to fuel for the day. A beautiful room with a great view over the town and up the valley.
9.0
Wonderful
Karen, Mar 2025
Pros (+) Breakfast is really nice. THe staff are very helpful and accomodating or explaining what things are (some foods were a bit unfamiliar), eggs to order. The spa if fantastic. Last time we visited we were the only ones using it - this time there were others in the spa area but still lots of room. The staff are all around fantastic! From the moment we got picked up at the train station by Ruth, our br...
Cons (-) I wish we realized we'd have such a difficult time getting dinner reservations. WE had to scramble the entire visit. Maybe a suggestion is to inform people of this likelihool and provide some recommendations prior to arrival so ressies can be made.
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10
Wonderful
Abeer, Mar 2025
Pros (+) Location, and the staff.
Cons (-) Nothing
10
Wonderful
Rosalind, Mar 2025
Pros (+) Enchanting, cozy hotel with lots of personalized service! The decor is like being in a day spa, lovely decorative touches everywhere. Location can't be beat, right in the middle of town, walking distance to everything. Would definitely stay again!
Cons (-) We booked last minute and got the only room without an actual deck. That's on us, not the hotel - would just recommend giving them some notice if you want an otherwise splendid view of "the mountain" - see my picture of the view from our window.
10
Wonderful
Yuliyajuls, Feb 2025
Pros (+) Exceptional property! The staff are incredibly welcoming and have a wonderful sense of humor. The breakfast was made to order and it was delicious, everything locally sourced. The room was so convenient, I couldn't get enough of it. So cozy to stay in with a book after a snowed in day. The Spa was wonderful, I used the infrared sauna daily, it was one of the best I've used
Cons (-) Nothing
8.0
Very good
Dawn, Feb 2025
Pros (+) The front desk manager was lovely. Hotel was in a great location, close to the village. Room was nicely layed out and they provided a free shuttle from and to the train station.
Cons (-) Beds were hard and the breakfast was really basic.
9.0
Wonderful
Tze, Feb 2025
Pros (+) Feel like a home. Good breakfast. Great location.
Cons (-) No
9.0
Wonderful
Luciana, Feb 2025
Pros (+) Everything.
Cons (-) We don’t like the open bathroom. We know it’s a matter of preference and that does not influence your opinion about the place at all.
10
Wonderful
Pablo, Jan 2025
Pros (+) The staff is very professional and friendly. That pay a lot of attention to details to make you feel at home. Certainly a place that I recommend and expect to visit again.
Cons (-) Nothing. All was great.
10
Wonderful
Richard, Jan 2025
Pros (+) Very friendly and helpful staff . Excellent breakfast
Cons (-) No evening food

Amenities

  • Spa and wellness center
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries

Things to keep in mind

Check-in: From 2:30 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.