All reviews
The entire staff was so friendly from the front desk (Tin) to the Concierge (Louis, Mark, etc) the the doormen + every one else!
The staff were really nice and accommodating.
The room was oddly shaped and dark. At some point, we had a leak in the ceiling, which they came to repair...while we were still in the room. The latte they served in the lobby was not good (think 3 in 1) esp for the price they were asking. The room and conference room where we were at were a bit dated. We were told at reception that breakfast ended at 9 am, which we missed. But then when checking...Read more
wonderful breakfast, clean dining room, welcoming staff, variety of food confidentiality of he hotel staff, always ready to help & serve their guests, great mattress, great fitness room, brand new multi languages treadmills
should consider renovate some of the rooms
The staff was very nice and always helpful in orienting us.
The room was oddly shaped and dated in its furniture with very dim lighting and passable wifi. On our last morning (before checkout), the ceiling in the hallway leaked. While they mopped up the floor, the repair works were noisy as we were getting ready to leave. Other things: the lady at reception told my colleague that breakfast lasted til 9:30 am; we started late so thought we had missed it, bu...Read more
The breakfast was great. The concierge and all the employees were fantastic. The coffee shop had great espresso and there were plenty of places to walk, like the market on the weekend for street food.
The lighting was very poor in the room. In addition to that, I never got the controls of what switch controlled which light. This may be a USA norm, but I had to ask for daily room upkeep. Because I did, I felt like I was asking too much. Regardless the cleaning service was extremely thoughtful and thorough, extremely professional and curtious.
This hotel is a beautiful place to stay in Manila. The location is close by to malls and the facilities and the rooms here are top notch. We loved how the check-in was on such a high level and had a great view, as well as how grand it felt to be there. The breakfast was great too and the rooftop bar was a lovely addition. The indoor pool was great and our favourite part was having a massage daily ...
The only complain would be the airport transfer seemed quite expensive compared to a private taxi but other than that, we didn't have any complaints at all.Read more
Clean very comfortable Kylie assisted us well They gave us a cake for our anniversary
Staffs are very helpful . Location is good .Breakfast has a lot of choices of food .I highly recommend to stay here if visit Manila
Excellent service given by staff. Nice view of the city. Good location.
The room carpet has a strong odour. The elevator was confusing to navigate at first but staff was there to guide us.
For this particular stay, we celebrated our daughter’s 6th birthday, and it was such a pleasant experience! We’ve tried different room types before, but this time our daughter requested the room with a window by the bathtub — her personal favorite! I love that all rooms come with bathtubs, but the ones with the glass partition add a little something special, especially for kids. :) What truly make...Read more
