All reviews
Good location, very clean and very friendly staff.
The continental breakfast could have been a little more extensive and have pastries and croissants but overall ok.
Something went wrong with the dates of our reservation and they put us in a suite at no extra cost for the first 2 nights of our stay.
The last night we were transferred to a room that we were allegedly supposed to have been in, but we did not feel it was fitting to a premium king room that we booked. It felt like we were in servants quarters. Was very oddly placed near the stairwell and an office. Very stuffy and a bit cramped. We did not complain as they had given us a suite the 2 days before.
Convenient location, parking available and the staff were awesome.
The room smells like humidity
This is such a special, historical place. The staff was so kind and welcoming. They even upgraded our room and put extra touches to make us feel welcome. Very comfy bed and luxurious bathroom.
Only suggestion would be to add more easily-accessible plugs in the room - but not a big deal and understandable given the historic nature of the property.
It covered what we wanted and needed. (We are not big breakfast fans.) My husband would like cereal.
There were no napkins. Also a trash can to dispose of coffee capsules.
A beautiful step back in time
We were very well taken care of during our stay at The Mansion on Sutter. The place is absolutely beautiful, feeling like a museum in addition to being a hotel. The staff was incredibly attentive to our needs. We were celebrating a birthday and were delighted to receive an upgrade, which made our stay even more special. We also discovered a fantastic gourmet Italian deli right in front of the hote...
The breakfast could be a little better. It felt more like a 3-star breakfast. But they brought breakfast to our room suoer early the morning we left and that was very thoughtful.Read more
We were upgraded for free since they had lots of availability. The house is absolutely stunning. I booked a room here on a whim because we walked past it and it looked so beautiful on the outside. I was so happy to discover it was a hotel!
Parking is expensive but has to be done in San Fran
Beautiful historical property. Amanda the manager, was most attentive. I will always stay here when next visiting SF.
Beautiful property and very comfortable bed.
