Mandarin Oriental Ritz, Madrid
5 stars
9.4
Wonderful
(67)
5 stars
Updating price...

Mandarin Oriental Ritz, Madrid

5 stars
Plaza de la Lealtad 5, 28014 Madrid
9.4
Wonderful
67 reviews
Updating price...

Overview

Rating
Luxury Madrid hotel in Retiro with a full-service spa This hotel features a full-service spa, an indoor pool, and a restaurant. Valet parking is free. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli. Mandarin Oriental Ritz…Expedia Group
Luxury Madrid hotel in Retiro with a full-service spa This hotel features a full-service spa, an indoor pool, and a restaurant. Valet parking is free. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli. Mandarin Oriental Ritz, Madrid offers 153 accommodations with iPod docking stations and safes. These individually decorated and furnished accommodations include desks. A pillow menu is available. Business-friendly amenities include complimentary newspapers and phones. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Recreational amenities at the hotel include an indoor pool, a health club, and a steam room. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
9.4
Wonderful
Based on 67 verified guest reviews

Available rates

Fri 5/16
Sat 5/17

The neighborhood - Paseo del Prado

Plaza de la Lealtad 5, 28014 Madrid

What's nearby

  • Palace of la Bolsa de Madrid1 min walk
  • Museo Naval3 min walk
  • Museo Thyssen-Bornemisza3 min walk
  • Museo del Prado4 min walk
  • Ayuntamiento de Madrid5 min walk
  • Atocha Bombing Memorial5 min walk
  • Fuente de Neptuno2 min walk
  • Palace of Villahermosa3 min walk
  • Saint Sebastian3 min walk
  • Congreso de los Diputados4 min walk
  • Palacio de Comunicaciones5 min walk
  • San Jerónimo el Real5 min walk

Reviews

9.4
Wonderful
67 verified ratings
Wonderful
53
Very good
3
Good
5
Okay
0
Fair
3
Mediocre
0
Poor
3

Summary of reviews

Guests say
Guests appreciated the hotel's excellent location and high-quality service. The staff was friendly and attentive, contributing to a pleasant stay. However, several guests noted that the rooms were quite small and expressed dissatisfaction with the breakfast options provided. Overall, the hotel offers a luxurious experience but could improve on room size and breakfast variety.
AI-Generated from customer reviews
Location10 out of 10
Service9.5 out of 10
Cleanliness9 out of 10
Breakfast2.5 out of 10
Room Size2 out of 10
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All reviews

10
Wonderful
Kristina, Apr 2025
Pros (+) Stayed at Suite Prado.. one of the best experiences in Madrid ever. The hotel and the staff is just fantastic . Definitely coming back and recommending it to everyone
Cons (-) I liked absolutely everything
10
Wonderful
Ian, Apr 2025
Pros (+) Location was excellent. The concierge service was superb.
Cons (-) No bath in the room
10
Wonderful
Pascal, Mar 2025
Pros (+) Wonderful
Cons (-) Nothing
10
Wonderful
Mohanad, Feb 2025
Pros (+) Excellent location and very good facilities but what really was exceptional and unmatched is the attention to details from the staff. Big thanks to Javi and the concierge team (the best I have experienced in all my travels).
Cons (-) The elevators were a bit far from the suite and the breakfast had the same menu everyday. But it was still amazing.
10
Wonderful
Izi, Dec 2024
Pros (+) Location and condition is superb
Cons (-) Room cleaning staff finished late in the afternoon.
10
Wonderful
Mikhail, Nov 2024
Pros (+) Everything
Cons (-) Gym not matching hotels excellent standards
10
Wonderful
Philip, Sep 2024
Pros (+) Breakfast excellent - great choices.
Cons (-) The paelaa in the Garden Cafe was a disapointment. It needs to be the old style mediterranean recipe with shrimps, clams, etc. and not the creamy crab sauce which was too spicy.
5.0
Fair
Maria, Aug 2024
Pros (+) Car Parking team
Cons (-) Bar staff were over familiar and inappropriate with their communication / the service in the terrace was poor.
10
Wonderful
Valentin, Jul 2024
Pros (+) It’s very beautiful and luxurious! Everything is just top notch. I loved every minute of my stay!
10
Wonderful
Grace, Jul 2024
Pros (+) Great service esp the check in team. After a long trip they tried to expedite and had our rooms ready for asap.
Cons (-) The coffee served in the lounge.

Amenities

  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking
  • Free parking
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
License numberB28011286