Mandarin Oriental Ritz, Madrid
5 stars
9.4
Wonderful
(72)
5 stars
Updating price...

Mandarin Oriental Ritz, Madrid

5 stars
Plaza de la Lealtad 5, 28014 Madrid
9.4
Wonderful
72 reviews
Updating price...

Overview

Luxury hotel with a full-service spa and free valet parking This hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health…Expedia Group
Luxury hotel with a full-service spa and free valet parking This hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli. Mandarin Oriental Ritz, Madrid offers 153 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. This Madrid hotel provides complimentary wired Internet access. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Recreational amenities at the hotel include an indoor pool, a health club, and a steam room. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
9.4
Wonderful rating
Based on 72 verified guest reviews

Available rates

Tue 6/3
Wed 6/4

The neighborhood - Paseo del Prado

Plaza de la Lealtad 5, 28014 Madrid

What's nearby

  • Palace of la Bolsa de Madrid1 min walk
  • Museo Naval3 min walk
  • Museo Thyssen-Bornemisza3 min walk
  • Museo del Prado4 min walk
  • Ayuntamiento de Madrid5 min walk
  • Atocha Bombing Memorial5 min walk
  • Fuente de Neptuno2 min walk
  • Palace of Villahermosa3 min walk
  • Saint Sebastian3 min walk
  • Congreso de los Diputados4 min walk
  • Palacio de Comunicaciones5 min walk
  • San Jerónimo el Real5 min walk

Reviews

9.4
Wonderful
72 verified ratings
Wonderful
57
Very good
4
Good
5
Okay
0
Fair
3
Mediocre
0
Poor
3

Summary of reviews

Guests say
Guests appreciated the hotel's excellent location and high-quality service. The staff was friendly and attentive, contributing to a pleasant stay. However, several guests noted that the rooms were quite small and expressed dissatisfaction with the breakfast options provided. Overall, the hotel offers a luxurious experience but could improve on room size and breakfast variety.
AI-Generated from customer reviews
Location10 out of 10
Service9.5 out of 10
Cleanliness9 out of 10
Breakfast2.5 out of 10
Room Size2 out of 10
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Score by provider

All reviews

8.0
Very good
Adam, May 2025
Pros (+) Clean hotel
Cons (-) Noise from stairs into the room
10
Wonderful
Eshika, May 2025
Pros (+) Everything- but a special mention does to the service which was exceptional. Alejandro was great, we felt really looked after. The concierge team made the impossible happen by getting us a booking in a restaurant that was fully booked. Nothing was too big or small a task for them. Will be back, best hotel in Madrid for sure. Amazing almond cake- don’t miss it!
Cons (-) The cleaning staff cracked a cpap machine we have, it still worked and we didn’t make a formal complaint. Mistakes happen but would have been nice if they owned up to it before I noticed.
10
Wonderful
Sebastián, May 2025
Pros (+) The people, the service!
Cons (-) I can’t think of anything.
10
Wonderful
Kristina, Apr 2025
Pros (+) Stayed at Suite Prado.. one of the best experiences in Madrid ever. The hotel and the staff is just fantastic . Definitely coming back and recommending it to everyone
Cons (-) I liked absolutely everything
10
Wonderful
Ian, Apr 2025
Pros (+) Location was excellent. The concierge service was superb.
Cons (-) No bath in the room
10
Wonderful
Pascal, Mar 2025
Pros (+) Wonderful
Cons (-) Nothing
10
Wonderful
Mohanad, Feb 2025
Pros (+) Excellent location and very good facilities but what really was exceptional and unmatched is the attention to details from the staff. Big thanks to Javi and the concierge team (the best I have experienced in all my travels).
Cons (-) The elevators were a bit far from the suite and the breakfast had the same menu everyday. But it was still amazing.
10
Wonderful
Izi, Dec 2024
Pros (+) Location and condition is superb
Cons (-) Room cleaning staff finished late in the afternoon.
10
Wonderful
Mikhail, Nov 2024
Pros (+) Everything
Cons (-) Gym not matching hotels excellent standards
10
Wonderful
Philip, Sep 2024
Pros (+) Breakfast excellent - great choices.
Cons (-) The paelaa in the Garden Cafe was a disapointment. It needs to be the old style mediterranean recipe with shrimps, clams, etc. and not the creamy crab sauce which was too spicy.

Amenities

  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking
  • Free parking
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
License numberB28011286