Madelise Palace Hotel & Spa
4 stars
9.1
Wonderful
(1090)
4 stars
Updating price...

Madelise Palace Hotel & Spa

4 stars
116 Hang Buom Str., Hoan Kiem Dist., Hanoi
9.1
Wonderful
1090 reviews
Updating price...

Overview

Hotel with a full-service spa, a short walk to Hoan Kiem Lake This hotel features a full-service spa, concierge services, and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/tickeExpedia Group
Hotel with a full-service spa, a short walk to Hoan Kiem Lake This hotel features a full-service spa, concierge services, and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Change of towels is available on request. Madelise Palace Hotel & Spa offers 55 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Smart televisions are featured in guestrooms. Bathrooms include showers with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. This Hanoi hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
9.1
Wonderful rating
Based on 1090 verified guest reviews

Available rates

Sun 7/27
Mon 7/28

The neighborhood - Hoan Kiem

116 Hang Buom Str., Hoan Kiem Dist., Hanoi

What's nearby

  • Den Quan De0.05 mi
  • Bach Ma Temple0.07 mi
  • Ta Hien Street0.12 mi
  • Old City Gate0.18 mi
  • Hanoi Ancient House0.23 mi
  • Dong Xuan Market0.23 mi
  • Chua Cau Dong0.06 mi
  • Hang Bac Temple0.12 mi
  • Night Market0.15 mi
  • Kim Ngan Temple0.19 mi
  • Thang Long Ca Tru Theatre0.23 mi
  • Al Nour Mosque0.24 mi

Reviews

9.1
Wonderful
1090 verified ratings
Wonderful
806
Very good
104
Good
44
Okay
48
Fair
30
Mediocre
24
Poor
34

Summary of reviews

Guests say
Guests appreciated the hotel's location and service, highlighting the friendly staff and convenient amenities. However, there were significant concerns regarding cleanliness and maintenance, with several reviews mentioning issues with room conditions and bathroom upkeep.
AI-Generated from customer reviews
Location9 out of 10
Service8.5 out of 10
Cleanliness2.5 out of 10
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Score by provider

All reviews

4.0
Mediocre
John, Jul 2025
Location is amazing but that's the only thing going for it.
10
Wonderful
Anonymous, May 2025
Pros (+) Good
Cons (-) Love it
10
Wonderful
Hamish, May 2025
Pros (+) Very nice
Cons (-) Nothing
10
Wonderful
Bismarck, May 2025
Pros (+) Convenient location and friendly staff
10
Wonderful
Brown, Apr 2025
Pros (+) Great location and very friendly staff
8.0
Very good
Aoife, Apr 2025
Pros (+) Staff were very friendly and helpful. My room was huge and very spacious. Location was right in the centre of old quarter.
Cons (-) There was a constant smell of food in the room, not sure if it was close to a kitchen. When the ac was on, it would ease.
10
Wonderful
Forrest, Apr 2025
Pros (+) Very nice, good location and clean!
10
Wonderful
Hobbs, Apr 2025
Pros (+) Location I was traveling from Cat Ba to Sapa and needed meat by foot pick up?
10
Wonderful
Patrice, Apr 2025
Pros (+) Good hotel with center location
7.0
Good
Cass, Apr 2025
Pros (+) We had a family room with balcony and it was perfect, we loved sitting out on the balcony first thing in the morning and at the end of the day. The room was big and comfortable for our family of 4. It was a great location and the staff was super friendly and nice.
Cons (-) Sadly the roof top restaurant area was closed, under renovation they said. Would have been nice to know ahead of time so we could adjust morning plans And although there was a book in the room that held all the information for the hotel, none of it was accurate, for example we could not use our safe, the information book said the instruction would be on the safe and they were not. We did call down...
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Amenities

  • Spa and wellness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Flat-screen TV
  • TV
  • Free toiletries
  • Laundry facilities
  • Hairdryer
  • Express check-out

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.