All reviews
I like the attention received by receptionist J Lopez at check- in. She was the light of the night. I had a late check- in. The room i received was beautyfull and kept clean by housekeeping every day. The room had a big window with view of the pool. The waiter; Jose at the restaurant and lobby bar is super atentive and good in his work, ( he needs to be promoted)
The amenities in the room in comparison with other 5 star hotels is a bit basic. The TV is also basic no smart tv with youtube or Netflix. My observation of the sambil connected to the hotel, there are a ot of empty halls. Stores that were there in my previous trip in april that are not there anymore, it was a bit shocking.
The location is the best thing about the hotel but the room has a lot of space and the breakfast is varied.
The staff, especially the receptionist girl, made me feel mistreated because they did not explain the hotel's internal policies upon arrival. And even worse, they were disrespectful and unfriendly towards the guest. However, the rest of the staff were very friendly.
All good in general
The bathroom door did not close, the shower door leaked water to the floor outside, and some of the metal pieces in the bathroom were corroded.
Connected to the mall, spacious room, nice staff
Not clean, very old, ac either too cold or too hot, the room was humid, rusty bathroom, no hot water
great location, the staff was exccellent and room was comfortable. The mall is not 100% active but its great to have stores nearby and connected with the hotel.
The room does not have access to fresh air and no extractor , sometimes you can get humid odor , could be improved. Nevertheless the beds are comfortable and the size of the room excellent.
Service need improvement
Attention at restaurant and pool side
Service need improvement
Attention at restaurant and pool side