Le Eminence Puncak Hotel Convention & Resort
8.8
Very good
(3555)
5 stars
Updating price...

Le Eminence Puncak Hotel Convention & Resort

5 stars
Jl. Hanjawar No. 19 Ciloto Puncak Sahid Eminence Puncak, Puncak 43253
8.8
Very good
3555 reviews
Updating price...

Overview

Luxury hotel with a full-service spa and free valet parking A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/l…Expedia Group
Luxury hotel with a full-service spa and free valet parking A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a rooftop terrace are onsite. Le Eminence Hotel Convention & Resort Ciloto - Puncak offers 379 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include slippers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the hotel include an outdoor pool and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
8.8
Very good rating
Based on 3555 verified guest reviews

Available rates

Sun 5/25
Mon 5/26

The neighborhood

Jl. Hanjawar No. 19 Ciloto Puncak Sahid Eminence Puncak, Puncak 43253

Reviews

8.8
Very good
3555 verified ratings
Wonderful
2120
Very good
629
Good
373
Okay
140
Fair
131
Mediocre
63
Poor
99

Summary of reviews

Guests say
Guests appreciate the great service and location of the hotel, with many praising the friendly staff and good amenities. However, there are concerns regarding cleanliness, particularly in the bathrooms, and the breakfast options are seen as limited and in need of improvement. Overall, it is a decent choice for families, but some guests feel the hotel does not fully meet the expectations for a five-star establishment.
AI-Generated from customer reviews
Service9 out of 10
Location8.5 out of 10
Amenities8 out of 10
Cleanliness3.5 out of 10
Value for Price3 out of 10
Breakfast3 out of 10
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Score by provider

All reviews

10
Wonderful
Abdulla, Apr 2025
Pros (+) Everything is good 👍
8.0
Very good
Royke, Mar 2025
Pros (+) Friendly & helpful staff, clean room, relaxing atmosphere, great riverside/paddy fields area to explore/walk around
Cons (-) None
8.0
Very good
Joseph, Mar 2025
Pros (+) Staff service was excellent. Lots of food choices. Compact gym with everything required.
Cons (-) Rainy weather and not too many things to do indoors. Game room was too small with too many people. Booking system for game room pls. Room 420 door was jammed and unable to close properly.
10
Wonderful
Anonymous, Mar 2025
Always stay here when we visit Puncak
7.6
Good
Anonymous, Mar 2025
The Staff (from check-in to restaurant) are very very helpful. They even call us few times to our room if we need any help. The room is a bit smelly (damp Smell). I did not report and did not asked to change the room because not sure of the other room is better. We slept in the river view room and the sound of the water in the river is very noisy at night. But the food is good (breakfast and resta...
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10
Wonderful
Anonymous, Mar 2025
Great to stay at this hotel!
10
Wonderful
Anonymous, Mar 2025
1st time for business meeting. Love the place and scenery. Friendly staff hotel.
8.0
Very good
Maha, Feb 2025
Cons (-) The hair dryer does not work and the cold water faucet does not work, there is a leak
10
Wonderful
Anonymous, Feb 2025
Value for money
10
Wonderful
Anonymous, Feb 2025
Fantastic stay with excellent facilities, staff, and cleanliness. The view was stunning, amenities top-notch. However, walkability and shopping options could be improved. Overall, a wonderful place for a family getaway.

Amenities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Coffee shop

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.