All reviews
Location was great. Rooms excellent. The environment fantastic. The service was very good at the restaurant and by the pool
The only thing I did not like were the prices of services at the spa and laundry. $5 USD to wash a single pair of underwear. $120 for a massage less than 1 hour. I usually partake of these services but not this time. The pricing was disproportionately high given the relative cost of labor and other services. That was disappointing.
The staff are the biggest asset to this hotel. Effortlessly welcoming, helpful and attentive. Can't do enough for you but in a relaxed manner. The hotel has the most beautiful natural setting which is so very unique and relaxing. We loved the museum and taking a bike and kayak around the grounds. The pool is beautiful and often empty. Proximity to Tikal and Yaxha in addition to the airport is a bo...
In our accommodation number 7 i felt we lacked privacy with proximity to the pool and being overlooked from the boathouse. When we stayed there, there were groundsmen working in front of our windows so felt the need to keep blinds closed. The jacuzzi deck would benefit from an additional blind or a better screening option from the pool. Overall, the accommodation was of a very high standard but th...Read more
A charming hotel in nature, endless green spaces, the rooms are large and sit on the water. The service is excellent. I would especially like to mention the waiter Elmel, who gave us excellent personal service.
Not enough light in the rooms. More lamps please.
Beautiful view of the lake and very nice infinity pool. Restaurant was great - especially like the eggplant honey cinnamon dish.
Exquisite location and beautifully maintained.
I didn’t see crocodiles!!. Everything was perfect.
Luxury by the lake. Restaurant is outstanding (great lamb!). Free tour of Monkey Island is well worth it. Sunrise over the lagoon is not to be missed!
Everything about the place exceeded our expectations. The staff was really friendly; they welcomed us with a cocktail and were more than willing to help arrange activities for us. Every member of the personnel addressed us by our names and was extremely nice. The facilities were amazing, and our room was very comfortable with the best possible view.
Everything was terrific. The location, the jacuzzi in the room, the view, the stuff. It was paradise.
Everything was more than perfect.
An oasis of calm and tranquility in a beautiful and well-kept environment. Attentive staff. Spacious and clean room.
The jacuzzi pump suddenly starts up during the night, several times, without us being able to stop it.
