All reviews
friendly service
air conditioning seemed to be on a timer and would turn off in the middle of the night
Every time I am in Hanoi, I stay in this hotel. Perfect location, rooms, service and breakfast
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La Sinfonía Citadel Hotel & Spa is an absolutely stunning place to stay. The location is perfect-just a short walk from the famous Train Street-making it super convenient for first-time visitors. The hotel itself is beautifully renovated with an elegant atmosphere and luxurious touches throughout. From the moment we arrived, the service was exceptional. Every member of the staff was kind, helpful,...Read more
Bed is comfortable, Shower is nice, location is nice, breakfast is also nice.
Nothing
Great hotel, great value for money, hotel and rooms are extremely clean, staff is amazing
Windows are facing the inside
Customer service here is fantastic from the moment we checked in till we checked out. The female manager at the restaurant was outstanding and offered personalised information, not just on the property but Hanoi as a whole. We brought a lot of souvenirs, food and coffee based on her recommendations and plus the knowledge of the restaurant was perfect for our taste. The same manager knew we were ch...
The breakfast was picture perfect, however the taste of the standard items were lacking and generally odd. The plain congee only had olives and picked vegetables as the condiments.Read more
Very comfortable rooms with a lovely breakfast. The staff was really friendly and helpful. Bathroom was modern and clean.
The hotel was elegant and charming. The breakfast was super and I had room service one evening and it was one of the best club sandwiches I have had. However above all else the staff were amazing. So helpful, professional and friendly and they remembered your name and asked how my excursions were and were always very smartly dressed. I cannot express enough what a credit they are to the hotel. The...
Absolutely nothingRead more
Lady Hue at the reception and at the breakfast was super helpful! Thanks for all the tips and the wonderful hospitality!
Staff were exceptional. Very helpful, attentive and polite.
Bathroom size, which is simply too small. Not having an outside window (although it makes the room quiet)
