All reviews
The staff was really kind helpful! They went above and beyond and really appreciated o ur stay there! Ideal and very central location!
La Belle Maison is the absolute best respite from the hectic city below. Once you step inside the secret entrance through the Circle K, you’re immediately transported. It’s tranquil, beautiful and, perhaps most-importantly, air-conditioned. Upon arrival, I was immediately greeted by Vincent with a room upgrade, early check-in and fresh fruit & passion fruit juice. He helped me with my bags from th...
Absolutely nothing to report!Read more
What a gem of a place to stay in Hanoi. From the outstanding location to the comfort of the rooms, the good food and excellent service, everything was perfect. In terms of client service, Brian and Vincent was outstanding and provided super service, making our stay a very memorable stay. Hats off to these two gentlemen! This place is great and comes very highly recommended.
Beautiful, friendly, central location. Definitely recommend.
Is tucked away and may be difficult to find….you enter up a staircase which is inside a 24hr minimart. Signage is small and can be missed…not a problem at all once you have found it and worked out access point
Clean room, nice locations, the butlers were super friendly and welcoming and we were taken very good care of. The breakfast was delicious and we had our own little balcony to enjoy it on.
I have no complaints expect maybe the noise from the street but that’s just Hanoi and the earplugs provided did the trick.
After the shock of the entrance, which is through a convenience store, you will not be disappointed, the rooms are beautiful, breakfast is large and the customer service is second to none, Vincent and his to go above and beyond, nothing is too difficult, one day I asked Vincent for two teabags, instead of teabags he came to our room with two cups of tea, if could I would give him and his team 10 s...Read more
It was a very nice hotel in a very good location. Our room had a beautiful view of Hoan Kiem Lake. The room itself was nice and the staff was exceptionally friendly, helpful and caring.
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Location and level of personal service is exceptional
Their are stairs, which under normal circumstances is no big deal, but just before we came out I broke my ankle, thought it was going to be an issue but Vincent and his staff, were so helpful and kind it just wasn’t a problem at all.
Starting the day with the beef pho over looking Hoan Kiem Lake on the 6th floor was amazing. Wonderful staff, that went above and beyond to help. After a long flight they were out the front with the taxi to assist and carry my luggage. Cannot thank the staff at La Belle Maison enough, beautiful room and balcony. Yes, it’s noisy, it’s the old quarter, the hotel supplies ear plugs. Directly opposite...Read more
Super convenient and central location, walkable to the lake and many other sights and attractions. Beautiful rooms, with private balconies and thoughtful design. Nutritious and fresh breakfast included, along with stunning views of the lake. But the standout has to be the attentive service and exceptional hospitality! I fell sick upon my arrival and the manager Vincent and his trainee Thor went ab...
It’s not wheelchair accessible, unfortunately would be difficult for anyone who has issues with climbing multiple flights of stairs — although you will always have help with your luggage. Also the manager Vincent doesn’t seem to take much time off, working around the clock to cater to guests’ needs and requests — if you enjoy doing everything by yourself with no help, do not stay here!Read more
