All reviews
Despite everybody being very kind, the professionalism of the staff was not at the level of a 5 star hotel.
We loved the pool, the beach and the two restaurants and not forgetting the staff.
We absolutely loved the hotel. However, the staff on the front desk could speak better English. Sometimes it was hard to communicate. The hotel is located on a secluded island so there is absolutely nowhere to go. If you are planning on staying more than 3 nights you might start to get a bit bored because in the evenings you can only go for dinner, the hotel does not provide anything to do. We sta...Read more
The best thing is the beach. It is an unbelievably beautiful and serene stretch of beach with calm water and plenty of shade. Staff are all very young, struggle with English but a lot go out of their way to please and make up for the hard product shortcomings. The food is well executed if you stick to Cambodian and Asian dishes but gets repetitive and limited. Absolutely no consistency in service.
A lot of the positive reviews here are from clients staying in the pool villas. However we booked three sea view rooms and had a ton of problems with unbreathable mouldy smells, sewage smell, hot water issues and we had to change rooms several times. The location is amazing but since their covid shut down there is a massive capex backlog which is not really being addressed.Read more
This resort is as peaceful as it gets. Some days felt like we had the beach all to ourselves. Staff was fantastic, incredibly helpful and friendly.
This is a personal preference and nothing against the resort, but there is nothing else on Koh Russei other than the resort. My family and I are more the type to get our and adventure, getting a feel for the culture of the places we visit. This was not possible here without paying for a boat and taxi back to the mainland and a return trip. If relaxation and getting away from everything is your ide...Read more
Beautiful secluded beach in a well preserved island, just few minutes away from mainland in a comfortable speed boat. The hotel premises are outstanding, just as depicted in the photos and the staff is incredibly attentive.
Almost nothing, just would be useful to activate YouTube app in the room’s TV.
The resort is amazing as were the staff and the facilities. Cannot recommend highly enough.
Nothing
1) The food is done well. ,The menu isn't extensive, but what they have is done well and served with the utmost intent to please. One night the chief asked what we would like and we requested a not too spicy menu course of his favorite Cambodian dishes-It was the stuff! Who needs an extensive menu when the chief will try to accomodate! I miss my morning breakfast and cappuccino in the Horizon dini...
There were issues with hot water. The first night, we could only get warm water. Brought the matter to attention of staff and maintenance made a fix. Still, not as hot as we wanted. Next night, no hot water again. This time, we had to change villas. Thankful they were able to do that but a bit annoying. To compensate, the hotel provided us with a complementary after teen service on the beach. Howe...Read more
Very nice island, good rooms, fanatic beach and wonderful sunsets
Food. Boring and monotonous breakfast, not well prepared lunch and dinner. The resort certainly has to improve the quality of food compare to the price for dinner and for stay in general
Great villa, very attentive staff, amazing spa treatments. We enjoyed privacy, good food and drinks. Island easy to reach. We loved diving with Ali and snorkeling at house reef. No wishes open !
When you walk beyond the resort there is a lot of trash from the ocean and nobody responsible to clean.
