All reviews
This hotel is the definition of luxury. Beautiful lobby and the rooms are ENORMOUS even by western standards. Even the standard rooms are essentially suites. The rooms were luxurious and the amenities are beyond any that I have ever seen. The cost is definitely higher than most but it is definitely justified for the private onsen and spa-like amenities. The staff was so incredibly kind as they che...
The only complaint is that since its at the base of the mountain, the buses to get up to Hakone or down to the station can fill up very quickly. I'd recommend getting a taxi, which the hotel is happy to arrange for you. We declined not knowing the buses would be full, which unfortunately made us miss our shinkansen. But if your schedule is a lot more lax, it shouldn't be as much of an issue.Read more
Amazing helpful staff, friendly and professional. Clean and beautiful hotel with amazing onsens. Delicious food (I had the traditional japanese menu) with perfect presentation. Provided Yukata which you can choose the design, as well as hair accessories and face masks. Very luxurious, this hotel exceeded all my expectations
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Here’s an English review based on your experience: **Review:** The hotel is conveniently located near the train station, with a direct bus stopping right at its entrance. As we approached the hotel, staff warmly greeted us with a bow—a lovely touch of Japanese-style hospitality. Both breakfast and dinner were delicious, and the lounge offered a great selection of complimentary beverages, including...Read more
A private oasis in an idyllic location. The staff are fantastically attentive, the room has everything and the included meals are a true taste of everything you could expect and more
Pretty much everything, the onsen was an amazing experience, dense coming back again
Everything, the dinner is extremely good, and the outdoor private onsen is supreme
Nothing
The breakfast and dinner meals were amazing, very delicious and very filling. The room was gorgeous and the private onsen was perfect. The staff were friendly and facilities were very luxurious. I also enjoyed the spa very much.
An extra mirror in the room or a vanity table would be very nice. Otherwise no complaints.
The best food I have ever had and the staff were amazing. They saw on my passport that my birthday was in a few days and gave me dessert with happy birthday on it which was really nice. They saw room is great and I love you can change the temperature of the Onsen so you can stay in it longer.
The only thing that could need improving is better pillows but everything else is great!
Private onsen, remote, beautiful ambiance and views
Wish there were more food options
Amenities and dinner were exceptional. The staff were extremely helpful and went the extra mile to make our stay special. The room was comfortable and relaxing and offered a different side to Japan centered more on the nature and just how beautiful Hakone is. We came for a big celebration and an unexpected change of plans left us asking staff for a great deal of help in trying to accommodate a lon...
Absolutely nothing!Read more
