All reviews
Beautiful space. Great location. Some events in the courtyard were nice. Great pool, comfortable beds.
Drinks at the pool took a little longer than hoped as the main bar was downstairs. There were also motion lights in the room which lit every time you got up therefore disturbing your partner.
The property is beautiful. The courtyard is stunning. The staff is welcoming and goes out their way to take care of your needs.
There was nothing I did not like.
n/a. Loved everything about it
The location of this property in the Zona Colonial is excellent! It’s a beautiful place with its own restaurant and bar. You can easily walk to all the main attractions, hotels, bars, and great restaurants—and feel safe while doing so. The area is clean, and the staff is very responsive, addressing any concerns quickly and professionally.
Our first room had a strong moldy smell and wouldn’t cool down properly. I also paid an extra $100 for a balcony, but it really wasn’t worth it—it was tiny, had no real view, and there was no chair to sit on. Thankfully, the staff quickly moved us to a different room, which was much better. However, it was located on the same floor as the bar, and there happened to be a private event that night. I...Read more
Great experience , will come back
- The design of the hotel was extremely nice - Maria and Edward at the reception were very helpful. - We enjoyed the pool. - Very good bed.
- I have been messaging them to give me information about the shuttle bus but they never responded - They are unorganized and they luck knowledge of customer service. Manuel at the reception was pretty arrogant and was also checking in multiple people at the same time getting confused instead of serving one at a time. He also “announced” that he will charge us 100 dollars per night in case we use ...Read more
From the moment we stepped into the Kimpton Las Mercedes, we were blown away by the exceptional service and stunning accommodations. The staff went above and beyond to make our stay as comfortable and enjoyable as possible, always with a friendly smile and attentive care. Our room was nothing short of incredible – beautifully designed, impeccably clean, and equipped with everything we could possib...Read more
Excellent style, service and value.
Excellent , helpful staff (especially Omar); comfortable room; good location.
Loud music in the evening.
