All reviews
The staff for the most part was very friendly and helpful. The front desk staff no so much
When I booked it included breakfast but once the booking was finalized, the breakfast was never noted in the reservation and we were left having to pay extra
Wonderful service, facilities and food. Snorkelled out to the drop off, relaxed on the deck chairs down by the beach, went to the Spa for a massage. It is a magical place.
Place is perfect Stay here!! Do the hotel breakfast!
The resort was beautiful and the staff were friendly and attentive. We loved our bungalow. The food was great.
Everything was perfect!! Incredible people, delicious food and wonderful place
Loved the cleanliness and free welcome drinks! Staff was fantastic. Breakfast was absolutely terrific with so much to chose from and even freshly cooked options as well! Beach is only a stones toss away and they will help you get situated there too! Cesar was our host on the beach and let me say, if he would come and live in the States, I'd hire him in a heartbeat! Honestly made the time at the be...
Well.... Our view from our room was decent but at even the 3rd floor, it was obstructed a bit by the trees. I asked if we could go to a higher floor but was told that they couldn't do that due to all the rooms already booked up. Other than that and another issue that our friends had with their room and being moved to more satisfactory accommodations, not really much else.Read more
The new buildings on the hotel campus are beautiful, and the landscaping wonderful.
Poor customer service and inadequate response to our issues. First, while the new part of the hotel is beautiful and well appointed, many of the rooms are in a neighboring structure at least ten years old that is aging. We ended up moving to a neighboring hotel after one night. We booked late and had few options. Beware of the last available Essential class rooms at the Kimpton. They are not big. ...Read more
Snorkeling off the beach was magical. Turtles, an incredibly alive reef, and so many fish. Equipment included in your resort fee. The food at all the restaurants was good and not crazy expensive. The location at the end of West Bay beach was just outside the fray and absolutely picture perfect.
Not crazy about guests "reserving" all the pool chairs at the crack of dawn and never using them. Our room by the pool was a little weirdly configured, but we booked only a few weeks out. Food variety could be better and include more local options.
Location is perfect and staff really really nice. There is a giant reef right in front of the hotel and the facilities are really good.
Apart from breakfast, which was amazing, food options are limited, especially for people with dietary restrictions.
