All reviews
Hotel design, amenities, staff
It was perfect
Management is non responsive when you book with travel companies. I ended up paying an extra $500 because the hotel didn’t respond on a timely matter. Hotel is overall very overpriced. There’s extra fees upon arrival that aren’t disclosed in the booking. For such a high end resort the management is shitty and not on top of things.
Management
The staff for the most part was very friendly and helpful. The front desk staff no so much
When I booked it included breakfast but once the booking was finalized, the breakfast was never noted in the reservation and we were left having to pay extra
Wonderful service, facilities and food. Snorkelled out to the drop off, relaxed on the deck chairs down by the beach, went to the Spa for a massage. It is a magical place.
Place is perfect Stay here!! Do the hotel breakfast!
The resort was beautiful and the staff were friendly and attentive. We loved our bungalow. The food was great.
Everything was perfect!! Incredible people, delicious food and wonderful place
Loved the cleanliness and free welcome drinks! Staff was fantastic. Breakfast was absolutely terrific with so much to chose from and even freshly cooked options as well! Beach is only a stones toss away and they will help you get situated there too! Cesar was our host on the beach and let me say, if he would come and live in the States, I'd hire him in a heartbeat! Honestly made the time at the be...
Well.... Our view from our room was decent but at even the 3rd floor, it was obstructed a bit by the trees. I asked if we could go to a higher floor but was told that they couldn't do that due to all the rooms already booked up. Other than that and another issue that our friends had with their room and being moved to more satisfactory accommodations, not really much else.Read more
The new buildings on the hotel campus are beautiful, and the landscaping wonderful.
Poor customer service and inadequate response to our issues. First, while the new part of the hotel is beautiful and well appointed, many of the rooms are in a neighboring structure at least ten years old that is aging. We ended up moving to a neighboring hotel after one night. We booked late and had few options. Beware of the last available Essential class rooms at the Kimpton. They are not big. ...Read more
