Kempinski Hotel Grand Arena Bansko
5 stars
9.2
Wonderful
(1458)
5 stars
Updating price...

Kempinski Hotel Grand Arena Bansko

5 stars
Pirin Street 96, Bansko 2770
9.2
Wonderful
1458 reviews
Updating price...

Overview

Rating
Luxurious ski hotel with ski-in/ski-out access With direct access to the slopes, Kempinski Hotel Grand Arena makes guests feel at home with amenities like a full-service spa and an indoor pool. Kempinski Hotel Grand Arena offers 123 accommodations wiExpedia Group
Luxurious ski hotel with ski-in/ski-out access With direct access to the slopes, Kempinski Hotel Grand Arena makes guests feel at home with amenities like a full-service spa and an indoor pool. Kempinski Hotel Grand Arena offers 123 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 27-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a 24-hour fitness center. Guests under 16 years old are not allowed in the fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
9.2
Wonderful
Based on 1458 verified guest reviews

Available rates

Sun 5/18
Mon 5/19

The neighborhood

Pirin Street 96, Bansko 2770

What's nearby

  • Bansko Ski Resort3 min walk
  • Gondola Lift3 min walk

Reviews

9.2
Wonderful
1458 verified ratings
Wonderful
1118
Very good
174
Good
94
Okay
32
Fair
24
Mediocre
6
Poor
10

Summary of reviews

Guests say
Guests appreciated the excellent location and friendly service at the hotel. The spa facilities were highly praised, offering a relaxing experience. However, some reviews mentioned issues with room cleanliness and maintenance, as well as inconsistencies in breakfast quality. Overall, the hotel provides good value for money but may require some updates in certain areas.
AI-Generated from customer reviews
Location9.5 out of 10
Service9 out of 10
Cleanliness8.5 out of 10
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Score by provider

All reviews

10
Wonderful
Sergey, Apr 2025
Pros (+) Ok
Cons (-) Ok
10
Wonderful
Abboud, Mar 2025
Pros (+) Amazing ski in ski out hotel..amazing spa..best location for skiing in Bansko
8.0
Very good
Umberto, Mar 2025
Pros (+) Good breakfast
9.0
Wonderful
Joseph, Mar 2025
Pros (+) Loved the location - it’s basically ski in/out Spa was unbelievable Room wasn’t cleaned nicely ever and they were stingy on the shampoo and conditioner
6.0
Okay
Iliya, Mar 2025
Pros (+) The ski room's proximity to the gondola, The really amazing spa facilities with the heated pools, jacousies and indoor saunas and relaxation chambers. The grape fruit and orange juice DIY in the breakfast, the staff were nice.
Cons (-) The list is quite long and we don't want to sound petty. But for the price we paid and for the Kempinski brand we expected a very high standard that wasn't met. The room was small and the walls were very thin, we had to change rooms because of our neighbors talking. The other room had the same issue. The breakfast coffee wasn't good at all, they don't really know how to make cappuccino. The pancak...
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10
Wonderful
Uman, Mar 2025
Pros (+) Best experience ever!!! Excellent location, service and facilities.
5.0
Fair
Atanassova, Feb 2025
Pros (+) Close proximity to the Gondola ski lift. Very good spa facilities.
Cons (-) Mattresses unacceptable ! At least Not for Kempinski name ! Two bed were connected ,with gap between.No topper ! Bed sheets too small to cover the connected beds.. Not a good rest !
7.0
Good
Emine, Feb 2025
Cons (-) We went on a ski holiday to Kempinski Hotel Bansko with our friends. On the first day, we rented equipment from ELITE, a rental shop located inside the hotel. However, we later realized that the prices were at least twice as high compared to rental shops outside the hotel. Additionally, they told us that they only accepted cash payments and did not take credit cards. Unfortunately, on the first da...
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10
Wonderful
Grzegorz, Feb 2025
Pros (+) Thai massage excellent
Cons (-) Nothing
10
Wonderful
Noel, Feb 2025
Pros (+) Breakfast was great. Room service menu after 2200 not great. Could have included pizza.

Amenities

  • Outdoor pool
  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
License numberБ3-ВБ3-746-А1