All reviews
Breakfast is fabulous, beautiful views from the room. Staff are excellent!
Attention paid to the request for a room on the 5th or 6th floor.
Pool area is excellent. Service and facilities are top notch. Breakfast is very good. Bar and evening entertainment is also much better than other similar hotels in the area. Room is also very good (junior suite with sea view) though the balcony was quite small.
The lunch options around the pool are very limited and the quality is poor. For example the pizza option is bet was out of a box and heated.
What we liked: - Breakfast Buffets: The absolute highlight—everything was fresh and delicious. - Cheese Station: A great selection of cheeses to enjoy each morning. - Fresh Bread Loaves: Baked daily and absolutely divine. - Fresh Honeycomb: A big hit with my daughter, who loves honey. - Outstanding Customer Service: Huge thanks to Leticia and Alejandro in the dining room, and Orlando at the pool. ...
Areas for Improvement: - Given the high nightly rates, charging extra for water at dinner felt unnecessary. - The sushi on Asian theme night was disappointing. - Desserts were just okay—nothing particularly memorable.Read more
Everything, staff food etc
Nothing
Fabulous room, great location Loads of space Great pool and exceptional breakfast
Nothing
Absolutely loved our stay - just wished it was longer! From start to finish it was a thoroughly relaxing and very enjoyable experience. The staff and facilities are excellent.
Nothing
What a wonderful place! We loved every minute of our stay. From the warm welcome by the staff, to the beautiful room, grounds and (heated!) pool, to the location overlooking the beach, JOIA is a dream. Great breakfast buffet, excellent dinner at El Cenador, lovely spa. This is the ultimate place to relax, enjoy the sun and treat yourself.
It was clean, luxurious, great spa
It’s really hard to fault, I would be knit picking. Perhaps a more modern smart tv with access to applications like Netflix. The gym ball needs pumping up. That’s a stretch at a fault!
Staff are fleet friendly and helpful. The breakfast and dinner were excellent with a wide choice every day. The pool area and terrace are easily large enough so that guests are not packed in. The suite had a large very comfortable bedroom with a seating area, bathroom, changing room and external balcony.
Beautiful hotel and staff were exceptional. Very relaxing. Stunning surroundings.
Nothing that couldn't be resolved promptly.
