Jaal Riad Resort
5 stars
7.8
Good
(2332)
5 stars
Updating price...

Jaal Riad Resort

5 stars
Avenue Mohammed VI Zone Touristique de l'Agdal, Marrakech 40000
7.8
Good
2332 reviews
Updating price...

Available rates

Sun 3/30
Mon 3/31

The neighborhood - Mechouar-Kasbah

Avenue Mohammed VI Zone Touristique de l'Agdal, Marrakech 40000

What's nearby

  • Cinema Megarama0.35 mi
  • Palais Des Congres Mogador Convention Centre0.36 mi

Reviews

7.8
Good
2332 verified ratings
Wonderful
998
Very good
352
Good
325
Okay
204
Fair
198
Mediocre
106
Poor
149

Summary of reviews

Guests say
Overall, guests expressed significant displeasure with the level of service and staff attitude, often citing issues such as language barriers and unhelpful responses. Cleanliness also fell short of expectations, with several reviews highlighting a lack of proper upkeep and attention to detail in housekeeping. However, the hotel rooms are generally spacious and well-appointed, creating a pleasant atmosphere for relaxation. The amenities, especially the pool area and spa, received positive feedback despite high costs. Breakfast options were criticized for lacking variety, underscoring the hotel's need for improvements in service and dining.
AI-Generated from customer reviews
Room Size9 out of 10
Atmosphere8.5 out of 10
Amenities8 out of 10
Breakfast2.5 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
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Score by provider

All reviews

2.0
Poor
Anonymous, Jun 2024
It's a complete money trap. From the waiters to the managers, they tried every possible way to take money from us. Additionally, they are so rude; I have never seen such rude behavior in my life.
5.6
Fair
Anonymous, May 2024
Maybe the hotel was too busy, maybe they were understaffed but we had horrible experiences with hotel service. From a staff joking that we didn't give him our passports (upon check in). To the super delayed requests for bottled water. To the pool attendant forcibly getting our towels (we felt discriminated). The saving factor was Falo from the pool bar who was sincerely friendly and warm with his ...
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10
Wonderful
Anonymous, May 2024
I had a really nice stay. Staff are really nice and friendly They work really hard with the intensions .
9.6
Wonderful
Anonymous, Feb 2024
Great Hotel for Adults and Couple, this was my 2nd time here says it out and the price for it. Food is realy good too.
5.2
Fair
Anonymous, Jan 2024
Disorganized, booked a room for 3rd time and no attention for something I asked for. Room had no water when I checked in, I had to call 5 times reception during the night to remember I asked for it, I end up drinking water at 7am. Not happening for money charge, nobody forget here, also paid 100 dhr for a Maroccan tea at the bar lounge. 10 euro a tea? I don’t think this place is 5 star luxury to s...
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8.0
Very good
Trystan, Dec 2023
Pros (+) Room was great, beautiful setting for the hotel, and pool area looked great. Couldn’t really make the most of it unfortunately as hotel was probably around around 20% of capacity
Cons (-) The hotel spa service was hugely expensive - twice the price of the most reputable spas in the Medina. Also didn’t like that the hotel restaurant serves only Italian food and not any local Moroccan dishes (e.g. tagines). Breakfast was fairly basic
8.0
Very good
Trystan, Dec 2023
Pros (+) Room was great, beautiful setting for the hotel, and pool area looked great. Couldn’t really make the most of it unfortunately as hotel was probably around around 20% of capacity
Cons (-) The hotel spa service was hugely expensive - twice the price of the most reputable spas in the Medina. Also didn’t like that the hotel restaurant serves only Italian food and not any local Moroccan dishes (e.g. tagines). Breakfast was fairly basic
8.0
Very good
Jure, Dec 2023
Pros (+) It's a nice hotel, in a calm location but not too far from the centre.
Cons (-) Breakfasts were good but modest
8.0
Very good
Jure, Dec 2023
Pros (+) It's a nice hotel, in a calm location but not too far from the centre.
Cons (-) Breakfasts were good but modest
9.0
Wonderful
Cyril_22, Dec 2023
Pros (+) The room overlooking the pool, the facilities (padle courts, gym, spa, pool, etc) are great, breakfast and food was very good and divers.
Cons (-) Nothing

Amenities

  • Indoor pool
  • Fitness center
  • Bar/Lounge
  • Free Wi-Fi
  • Flat-screen TV
  • Free toiletries
  • Parking
  • Hairdryer
  • ATM on-site
  • Increased accessibility

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.