All reviews
The place is stunning. The hotel is a bit isolated, making it very calm and quiet. The amount of work put into making this hotel magical is evident. The rooms are spacious, beds are very comfortable, and the food is really delicious. The hotel manager, Mr Hamid, is there if you need anything - literally, anything will be fixed in 20 minutes. The hotel is also very clean.
Some members of the staff lack basic hospitality training. Some amenities are needed in the rooms (cotton pads, q-tips, coffee, tea). During our stay, we experienced a shortage of some drinks.
Very nice staff Beautiful facilities Lots of potential Need to fix sewage and more staffing for 5-star
Way understaffed for 5-star resort of this size Good food WiFi mostly very slow But sewer smell in room So we Changed rooms but then next room had a bunch of drain flies Left a day early unfortunately Quite a remote location from Marrakech
The venue is stunning, especially the lush gardens and spacious pool area, surrounded by cabanas - a perfect spot to relax and soak up the Moroccan sun. We ate at the restaurant both evenings and really enjoyed the food, which was fresh and full of flavour. The rooftop is a standout, with breathtaking views of the Atlas Mountains. Staff were friendly and helpful throughout. The pool bar could’ve u...Read more
Poor communication and no space for car parking
Communication of the manager Unsafe to leave the car parked outside the hotel
Very serene and pleasant staff
None
We stayed here as a group of 6 ladies and it was fantastic. We booked this hotel as a restful stay after a very tiring 4 days in the Medina and it was the perfect way to unwind. The hotel is on beautiful grounds, with views of the Atlas Mountains - it even has an onsite farm where herbs and spices are grown then used in the kitchen. The staff go above and beyond to help. Would definitely recommend...Read more
High potential in Atlas mountains.
Quiet and beautiful, recently opened, luxury touch with a careful hospitality one only can fine in Morocco. If you search for a slow-down escape and relax, after buzz of Medina of Marrakech - that’s the place. And make sure you book their hammam. Private, with beautiful light and view from the pool. Highly recommend
It is a beautiful hotel far from city. Very calm location. Very good that there is only small amount of rooms. Super friendly staff. Hotel has beautiful garden, good pool. I liked all those places to lay in the garden and next to the pool. There were hotel hats for the guests. The food was very delicious. The room had good sound isolation. We were happy to have heater in room which helped us with ...
The speed of service should be improved as well as language comprehension. We couldn't unfortunately try spa as it was closed the weekend during our stay. As in winter the evenings are very cold hotel needs a better solution for the lobby area otherwise it was too cold to eat there. The room needs to have more amenities as hand cream, cotton pads for example. I think bar area next to pool and on t...Read more
Beautiful views of pool and Atlas mountains, the nicest rooftop in Morocco we all agreed. The owner was responsive and gives an excellent service. We will be back next time we go to Marrakech!
