Island Shangri-La, Hong Kong
5 stars
9.1
Wonderful
(1003)
5 stars
Updating price...

Island Shangri-La, Hong Kong

5 stars
Pacific Place, Supreme Court Road, Hong Kong
9.1
Wonderful
1003 reviews
Updating price...

Overview

Luxury hotel with 6 restaurants connected to a shopping center in Hong Kong Island Along with 6 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge,Expedia Group
Luxury hotel with 6 restaurants connected to a shopping center in Hong Kong Island Along with 6 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and 2 coffee shops/cafes are onsite. Island Shangri-La, Hong Kong offers 544 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include an outdoor pool and a fitness center.Expedia Group
9.1
Wonderful rating
Based on 1003 verified guest reviews

Available rates

Tue 8/12
Wed 8/13

The neighborhood - Central and Western District

Pacific Place, Supreme Court Road, Hong Kong

What's nearby

  • Pacific Place0.05 mi
  • The K. S. Lo Gallery0.12 mi
  • Admiralty Station0.16 mi
  • Far East Finance Centre0.2 mi
  • Bank of China Tower0.24 mi
  • Edward Youde Aviary0.25 mi
  • Queensway Government Offices0.05 mi
  • Flagstaff House Museum of Tea Ware0.15 mi
  • Lippo Centre0.18 mi
  • Hong Kong Park0.23 mi
  • Central Government Offices0.24 mi
  • Citibank Plaza0.26 mi

Reviews

9.1
Wonderful
1003 verified ratings
Wonderful
681
Very good
145
Good
98
Okay
27
Fair
28
Mediocre
11
Poor
13

Summary of reviews

Guests say
Guests appreciate the hotel's excellent location and spacious rooms, with many praising the attentive staff and beautiful views. However, there are significant concerns regarding service quality, cleanliness, and outdated facilities, leading to disappointment for some visitors.
AI-Generated from customer reviews
Location9.5 out of 10
Room Size9 out of 10
Cleanliness3.5 out of 10
Service3 out of 10
Amenities3 out of 10
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Score by provider

All reviews

9.0
Wonderful
Mohammad, Aug 2025
Pros (+) During my recent stay at Island Shangri-La Hong Kong, I faced an unpleasant situation that initially left me disappointed. However, one of your staff members, Joy, completely changed my experience. She handled the issue with outstanding professionalism and empathy. Despite my frustration, she remained calm, understanding, and went above and beyond to resolve the matter efficiently. What truly stoo...
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10
Wonderful
Martin, Aug 2025
Pros (+) Fantastic location, and great service. Nicole from guest relations made a huge effort to welcome me and my family.
9.0
Wonderful
Marialye81, Jul 2025
Pros (+) The gym and swimming pool was outstanding
10
Wonderful
Tariq, Jul 2025
Pros (+) I stayed in Level 45 which is like a family with kids Level and we loved it so much.
Cons (-) Nothig
10
Wonderful
John, Jul 2025
Pros (+) Clean, calm, relaxing stay
10
Wonderful
Serge, Jul 2025
Pros (+) Everything was great from the time we set foot in the hotel and throughout our stay. Exceptional service from every department. Really enjoyed our stay!
Cons (-) Nothing
9.0
Wonderful
Trish, Jul 2025
Pros (+) Location was okay
Cons (-) The beds were a bit hard
10
Wonderful
Emily, Jul 2025
Pros (+) Beautiful property, great location, great service
10
Wonderful
Martin, Jul 2025
Pros (+) The friendliness of the staff is amazing. A big thank you from Nicole from guest relations for making me feel welcome. The breakfast is sensational and the Lobster Bar is an icon.
7.0
Good
Jacques, Jul 2025
Pros (+) New rooms are clean and neat
Cons (-) Too much technology in the room Breakfast at cafe O overcrowded, noisy

Amenities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Coffee shop

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.