All reviews
Fantastic breakfast, friendly staff. As we stayed there before, we were upgraded to a fantastic flat on our second reservation. It was a very nice surprise
We liked everything, but a kitchen would have been very handy as I had a few things to warm up. But I suppose we reserved for 1 night so they didn't expect us to have things to cook or warm up.
This hotel is one of the best I’ve ever stayed in. Located just outside the terminal, it’s seamlessly connected to the airport by an elevator, so you don’t even need to step outside. The room was incredibly spacious and comfortable, with a large couch and an amazing shower. The staff were extremely helpful, and I appreciated the flexibility of late checkout and 24-hour check-in. The breakfast was ...
While it would have been nice to have a microwave in the room, I didn’t actually need it during my stay, so it wasn’t a major issue.Read more
- great location directly at the airport - very nice staff, welcoming, offered late check out for free - comfortable beds & linen - very nice hotel when having long layover in Shenzen
In the airport terminal
The hotel was overbooked and did not honor our reservation. The reservation was « pay at the property » but they managed to charge my credit card and claim the reservation was a no show. Then they offered to pay an additional $50 to use the room for 4 hours.
Everything was clean and new.
The room had very bad cigarettes smell. Also it was very noisy because it is airport.
It is literally part of the airport complex, so very easy and quick to get to. The room we had was huge. The breakfast was amazing.
Constant planes taking off all night .. you can hear it.very clearly. Accessing the hotel if you first have to get the 24hr visa - which isn't signposted and not obvious where it is and where to go. After a 12hr flight, we didn't need the stress of that.
close to airport terminal, for my departure flight
Horrible check in Took very long time in the middle of the night Swimming pool was not open next morning -just opens afternoon Windows can’t be opened Clean Standard brunch
Perfect location and very nice hotel. This is my second time at the hotel.
The room temperature was extremely hot. While the outside temperature was around 10 degrees, the room temperature was more than 30. The air condition was avaliable, but only the cold option didn't worked. Finally I left the room around 1 AM and I wait for my flight at the Starbucks.
