Hyatt Centric Guatemala City
4 stars
8.9
Very good
(759)
4 stars
Updating price...

Hyatt Centric Guatemala City

4 stars
12 Calle 2-25, Zona 10, Guatemala City
8.9
Very good
759 reviews
Updating price...

Overview

Luxury hotel with free parking connected to the convention center in Guatemala City This smoke-free hotel features an outdoor pool, a restaurant, and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a f…Expedia Group
Luxury hotel with free parking connected to the convention center in Guatemala City This smoke-free hotel features an outdoor pool, a restaurant, and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite. Hyatt Centric Guatemala City offers 138 air-conditioned accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested. Recreational amenities at the hotel include an outdoor pool and a fitness center.Expedia Group
8.9
Very good rating
Based on 759 verified guest reviews

Available rates

Sun 7/27
Mon 7/28

The neighborhood

12 Calle 2-25, Zona 10, Guatemala City

What's nearby

  • El Obelisco0.45 mi
  • Museo Ixchel del Traje Indígena0.78 mi
  • Francisco Marroquin University0.65 mi
  • Parque Zoológico La Aurora0.79 mi

Reviews

8.9
Very good
759 verified ratings
Wonderful
588
Very good
76
Good
40
Okay
17
Fair
16
Mediocre
4
Poor
18

Summary of reviews

Guests say
Guests appreciated the hotel's excellent location and breakfast options, with many highlighting the cleanliness of the rooms. However, there were significant complaints regarding the service, particularly with check-in delays and staff communication issues. The atmosphere was also criticized due to loud music affecting comfort levels.
AI-Generated from customer reviews
Location9.5 out of 10
Cleanliness9 out of 10
Breakfast8.5 out of 10
Bed Comfort3.5 out of 10
Service3 out of 10
Atmosphere2 out of 10
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Score by provider

All reviews

10
Wonderful
Anabel, Jun 2025
Pros (+) Location room beds linens
Cons (-) I liked it all
8.0
Very good
Nicholas, Jun 2025
Pros (+) Location, cleanliness, excellent breakfast
Cons (-) The absence of hot water for two days
8.0
Very good
Cope, Jun 2025
Pros (+) Nice amenities and clean.
Cons (-) Too expensive! Way, way too expensive.
9.0
Wonderful
Julia, May 2025
Pros (+) Always stay in Hayatt this one is great, amazing service
8.0
Very good
Kellie, Mar 2025
Pros (+) Good location not far from the airport and friendly staff on-site.
Cons (-) There were issues with my airport transfer where no one showed to pick me up, so I had to uber. I tried to book it directly with the hotel in advance, but did not receive a response, so booked directly with Hyatt’s customer service chat, only for them to not communicate with the hotel (the fault for that part seemed to be on the chat person’s end). The hotel needs to do a better job of monitoring ...
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9.0
Wonderful
Sonia, Mar 2025
Pros (+) Beautiful hotel very well located. The pool is gorgeous and warm !!! We enjoyed every moment. One of the best breakfast I ever had for very long. The choice is incredible and the quality of the product is also very high. An ex, you have a real chunk of honey to get fresh honey from! Where in the world do you see that?
Cons (-) Nothing! It was perfect
6.0
Okay
Grace, Mar 2025
Pros (+) Comfy and clean rooms, good location, efficient staff.
Cons (-) Basic bathroom and the pool area felt a bit run down.
9.0
Wonderful
Lynn, Mar 2025
Pros (+) We only stayed 1 night before an early morning flight. We had a long journey to get to guatemala city and our room was a welcome comfort. Super comfortable bed. Loads of space in the room. Clean. Quiet. Really friendly staff.
9.0
Wonderful
Victoria, Feb 2025
Pros (+) Breakfast was fantastic and location made it very easy to get to the airport
10
Wonderful
Chris, Feb 2025
Pros (+) Staff were exceptional when my wife was ill, incredibly helpful and went above and beyond to assist.

Amenities

  • Outdoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Free parking
  • Business center
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 1:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.