Hotel Zaza Houston Memorial City
4 stars
8.8
Very good
(342)
4 stars
Updating price...

Hotel Zaza Houston Memorial City

4 stars
9787 Katy Freeway, Houston, TX 77024
8.8
Very good
342 reviews
Updating price...

Overview

Rating
Hotel with a full-service spa, a quick walk to Memorial City Mall This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a fitness centeExpedia Group
Hotel with a full-service spa, a quick walk to Memorial City Mall This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Hotel ZaZa Houston Memorial City offers 159 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include an outdoor pool and a fitness center.Expedia Group
Rating
8.8
Very good
Based on 342 verified guest reviews

Available rates

Sun 5/18
Mon 5/19

The neighborhood - Westside

9787 Katy Freeway, Houston, TX 77024

What's nearby

  • Memorial City Mall9 min walk

Reviews

8.8
Very good
342 verified ratings
Wonderful
243
Very good
45
Good
12
Okay
16
Fair
10
Mediocre
7
Poor
9

Summary of reviews

Guests say
Guests appreciated the hotel's cleanliness and location, often mentioning the beautiful aesthetics and friendly staff. However, there were consistent complaints about the service, particularly in the restaurant, where guests felt the service did not match the prices charged. Overall, the hotel offers good value for the price, with nice amenities and a comfortable atmosphere.
AI-Generated from customer reviews
Cleanliness9 out of 10
Location8.5 out of 10
Room Size8 out of 10
Value for Price7.5 out of 10
Service3.5 out of 10
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All reviews

10
Wonderful
Nita, Apr 2025
Pros (+) The staff was very solution oriented, Neil and Arianna were great. The restaurant hostess Mya was so nice and the chef even came out to ask about how I'd like my meal prepared. This is my second time at this hotel
Cons (-) The valet manager the short guy, his attitude and customer service was horrible. Each time I've been to the hotel the valet has been less than exemplary. It'd be in their best interest to end the contract with that company
10
Wonderful
Sharon, Apr 2025
Pros (+) I didn’t care for my breakfast. The avocado toast didn’t describe the avocado as guacamole
Cons (-) Breakfast
8.0
Very good
Kevin, Mar 2025
Pros (+) Cleanliness, staff was nice
Cons (-) Too hot in the room at night even with the AC turned to 65 degrees. It did not cool.
8.8
Very good
Anonymous, Mar 2025
Need parking. U have no choice but to valet park. I don't like other people in my car so that's was the biggest problem
8.0
Very good
Laura, Jan 2025
Pros (+) The shower = AMAZING!! Staff were so friendly and helpful.
Cons (-) Valet parking only and it was expensive.
2.0
Poor
Nunmaker, Jan 2025
Pros (+) We did not have breakfast
Cons (-) service in the restaurant is a joke. They charge high price, and that is fine, it the service level is also high. Our salad/soup was placed on the table the same time as out dinner. Inexcusable!
9.0
Wonderful
Anne, Dec 2024
Pros (+) Location
Cons (-) Valet service is slow
10
Wonderful
Maricela, Dec 2024
Pros (+) The ambiance, design , room types, food was amazing and staff
Cons (-) Valet was m.i.a Everytime I needed my car and hotel was very pricey
10
Wonderful
Carmyn, Nov 2024
Pros (+) Staff was amazing !
8.0
Very good
Anonymous, Oct 2024
Fun hotel. Good service. FYI Parking is $40/night but who cares - you’re at the Zaza!

Amenities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking
  • Business center
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 4:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.