Hotel Xcaret Arte - Adults Only
5 stars
9.0
Wonderful
(934)
5 stars
Updating price...

Hotel Xcaret Arte - Adults Only

5 stars
Carr. Chetumal - Puerto Juárez Km. 282, 77710 Playa del Carmen, Quintana Roo
9.0
Wonderful
934 reviews
Updating price...

Overview

Adults-only beachfront property with 15 outdoor pools Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only 's full-service spa. Then enjoy a meal at one of the property's 10 restaura…Expedia Group
Adults-only beachfront property with 15 outdoor pools Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only 's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily. 15 outdoor swimming pools are on site along with a waterslide and a steam room. Other recreational amenities include a fitness center and complimentary bicycles. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
9.0
Wonderful rating
Based on 934 verified guest reviews

Available rates

Fri 8/1
Sat 8/2

The neighborhood

Carr. Chetumal - Puerto Juárez Km. 282, 77710 Playa del Carmen, Quintana Roo

Reviews

9.0
Wonderful
934 verified ratings
Wonderful
780
Very good
62
Good
24
Okay
17
Fair
13
Mediocre
12
Poor
26

Summary of reviews

Guests say
Guests appreciated the great amenities and food options, particularly enjoying the rooftop pools and cocktails. However, many reviews highlighted issues with service, cleanliness, and the overall atmosphere, especially during large corporate events. The check-in process and individual attention were also points of concern, leading to a mixed experience for some guests.
AI-Generated from customer reviews
Value for Price7.5 out of 10
Amenities7.5 out of 10
Service3.5 out of 10
Cleanliness3 out of 10
Atmosphere3 out of 10
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Score by provider

All reviews

10
Wonderful
Donna, Jul 2025
Pros (+) This hotel exceeded our expectations in all areas but most importantly customer service and how everything truly is included
1.0
Poor
Ilan, Jul 2025
Pros (+) All the facilities are amazing The front desk ij the main entrance the staff was nice and with good behavior. The nature is stunning
Cons (-) We upgrade for the vip and it was the biggest mistake ever the butler's supposed to take care of you more in personal and they just dont do anything the money you pay for vip is going for garbage. Do not do this mistake of upgrade vip. David and Camila our butler's was useless.
9.0
Wonderful
Josef, Jul 2025
Pros (+) Uniquely beautiful.
Cons (-) Beach area.
4.0
Mediocre
Seema, Jul 2025
Pros (+) Room and overall location
Cons (-) They refused to provide us shuttle from Airport to hotel.
10
Wonderful
Verified Hotel Guest, Jun 2025
Pros (+) Many activities
8.0
Very good
Francisco, Jun 2025
Pros (+) The food, drinks and cleanliness.
Cons (-) The hotel does not offer food in the main pool and river beach areas. There are two restaurants near these areas that will not allow people enjoying the pool get food, because people are wet. When enjoying the pool visitors do not have access to any food.
10
Wonderful
Verified Hotel Guest, Jun 2025
Pros (+) Great staff, food and location
9.0
Wonderful
Verified Hotel Guest, May 2025
Pros (+) Restaurants and attractions
Cons (-) Cleaning of room was late in the afternoon.
10
Wonderful
Rei, May 2025
Pros (+) This hotel was awesome. Food and drinks were good, staff was great, parks and workshops were fun, room was big, clean and comfortable. Everyday you received a Mexican treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray. You also get to keep the reusable water bottles and beach bag in your room. The communication between me and the hotel via...
Cons (-) It was difficult to navigate the grounds and I had to keep asking for directions. Maybe more signage or even a map stationed like at the parks saying "you are here" would help. There also needs to be a better way to book the workshops. Before flying into Mexico, I tried to reserve the workshops to be advised that I had to do it when checking in. When checking in, I was told that I had to book it t...
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10
Wonderful
Justin, May 2025
Cons (-) that a shuttle to the tourist area is not provided or mentioned

Amenities

  • Private beach
  • Adults only
  • Snorkeling
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.