Hotel Xcaret Arte - Adults Only
5 stars
9.3
Wonderful
(906)
5 stars
Updating price...

Hotel Xcaret Arte - Adults Only

5 stars
Carr. Chetumal - Puerto Juárez Km. 282, 77710 Playa del Carmen, Quintana Roo
9.3
Wonderful
906 reviews
Updating price...

Overview

Rating
Adults-only oceanfront luxury Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only 's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Hotel Xcaret Arte –…Expedia Group
Adults-only oceanfront luxury Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only 's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily. 15 outdoor swimming pools are on site along with a waterslide and a steam room. Other recreational amenities include a fitness center and complimentary bicycles. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
9.3
Wonderful
Based on 906 verified guest reviews

Available rates

sam. 3/29
dim. 3/30

The neighborhood

Carr. Chetumal - Puerto Juárez Km. 282, 77710 Playa del Carmen, Quintana Roo

Reviews

9.3
Wonderful
906 verified ratings
Wonderful
762
Very good
60
Good
22
Okay
17
Fair
12
Mediocre
11
Poor
22

Summary of reviews

Guests say
The hotel has received mixed reviews from guests. While many praised the stunning property, delicious food options, and great amenities, several guests expressed disappointment with the service and cleanliness standards. Some reported a chaotic check-in process and issues with staff communications. Despite the negatives, many guests enjoyed their stays, particularly those on honeymoon or seeking activities.
AI-Generated from customer reviews
Location8 out of 10
Amenities8 out of 10
Cleanliness3.5 out of 10
Service3.5 out of 10
Atmosphere3 out of 10
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All reviews

8.0
Very good
Anonymous, Mar 2025
the resort is great but the food is average and the staff particularly at arenal restaurant are very slow with service.
10
Wonderful
Anita, Mar 2025
Pros (+) The all inclusive options were more than outstanding. The restaurants for the most part were spectacular and the included trips to Chichen Itza, Tulum, and Xcaret Parks were beyond amazing.
10
Wonderful
Verified Hotel Guest, Feb 2025
Pros (+) Attention and service
Cons (-) Nothing
9.0
Wonderful
Stephan, Feb 2025
Pros (+) It’s breathtakingly beautiful. The suites are stunning, the bed had the most comfortable mattress I ever had the pleasure to sleep on. The restaurants on site are all exceptional. There’s a feeling of pure luxury at every corner. From the moment you arrive you feel pampered. Sometimes it even feels bizarre, like a guy sitting in a lonely cove and playing the saxophone for an audience not even visi...
Cons (-) It all comes at a hefty price. I wish I had known that some of the better restaurants on-site need reservations way ahead of time. This was not properly communicated. On arrival, I called the concierge trying to book tables, and was told they would get back to me, but this never happened. I was happy with dining at the „Arenal“ though, great food and no reservation needed, albeit they might make y...
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9.2
Wonderful
Anonymous, Feb 2025
Everything was perfect except the Checkin and Checkin staff
10
Wonderful
Cindy, Feb 2025
Pros (+) All inclusive
8.0
Very good
Leondra, Jan 2025
Pros (+) Lots to see. Property is beautiful. Access to the parks are great. Beds were comfortable!
Cons (-) Still feel like it's a lot of money for a week. Even though we don't need reservations for supper at some spots, they aren't very organized with the seating schedules. We went to Arenal and was told we would have to wait 30 mins for the next seating. We agreed it was worth the wait. It was over an hour and people after us were seated before us even after bringing it up to their attention that we w...
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10
Wonderful
Alison, Jan 2025
Pros (+) The most beautiful hotel I have ever seen. Exceptional food , staff, facilities- total and utter luxury. You won’t be disappointed if you decide to stay here - I wholly recommend it
Cons (-) Absolutely nothing.
8.0
Very good
Verified Hotel Guest, Dec 2024
Pros (+) it was pristine, there were beautiful views everywhere and it felt like a very swanky experience
Cons (-) my girlfriend and i both got food poisoning which took away about a day and a half of our 4 days there
10
Wonderful
Hui, Dec 2024
Pros (+) The room, activities, foods and staffs are amazing! Absolutely worth it!

Amenities

  • Private beach
  • Adults only
  • Snorkeling
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.