Hotel Villa Mercedes San Cristobal
4 stars
9.1
Wonderful
(297)
4 stars
Updating price...

Hotel Villa Mercedes San Cristobal

4 stars
Diagonal Hermanos Paniagua 32, 29240 San Cristóbal de las Casas, Chiapas
9.1
Wonderful
297 reviews
Updating price...

Overview

Rating
Colonial hotel with 2 restaurants and area shuttle service Along with 2 restaurants, this hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a 24-hour bu…Expedia Group
Colonial hotel with 2 restaurants and area shuttle service Along with 2 restaurants, this hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite. Hotel Villa Mercedes offers 83 accommodations with safes and complimentary bottled water. 32-inch plasma televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
9.1
Wonderful
Based on 297 verified guest reviews

Available rates

Sun 5/18
Mon 5/19

The neighborhood

Diagonal Hermanos Paniagua 32, 29240 San Cristóbal de las Casas, Chiapas

Reviews

9.1
Wonderful
297 verified ratings
Wonderful
183
Very good
50
Good
28
Okay
18
Fair
9
Mediocre
2
Poor
7

Summary of reviews

Guests say
Overall, guests enjoyed the cleanliness and service provided by the hotel, noting that the staff was responsive and helpful. However, many reviews pointed out issues with the location, as it was often described as being far from the city center or near undesirable areas. Some guests also mentioned problems with room assignments and amenities, but overall, the experience was positive due to the attentive staff and comfortable accommodations.
AI-Generated from customer reviews
Service8.5 out of 10
Cleanliness8 out of 10
Location3 out of 10
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Score by provider

All reviews

8.0
Very good
Miguel, Feb 2025
Pros (+) Big room, comfortable beds,staff
Cons (-) Bathroom is a little bit old. Shower takes long time to get hot water
7.0
Good
Ximena, Dec 2024
Pros (+) The room was so clean and cozy but the staff wasn’t good
Cons (-) I do remember I had breakfast included when I booked And I asked to the staff the breakfast time for the next day and they told me in a bad mood that I didn’t have breakfast so I asked to talk with the manager and that guy told me that it doesn’t matter if I talk to other person The answer is gonna be the same NO
10
Wonderful
Manuel, Dec 2024
Pros (+) Its location
Cons (-) Good job
8.0
Very good
Lilia, Dec 2023
Pros (+) Parking lot
Cons (-) Noise in the morning other rooms
10
Wonderful
Etni, Oct 2023
Pros (+) love how comfortable the bed was. I love how everything was super close by.
Cons (-) I didn't like the fact that the hotel didn't have A/C !
10
Wonderful
Linda, Oct 2023
Pros (+) The room was spacious and clean, with a comfortable bed and a great view.
Cons (-) Shower for some reason dripped, and made our bathroom floor damp. I should have raised this concern with staff but there were too many positives.
7.0
Good
Anjali, Aug 2023
Pros (+) Yes it’s too good property
Cons (-) Just we ordered pizza and it was cold , else everything was too good
4.0
Mediocre
Jorge, Apr 2023
Pros (+) Looks nice from the outside.
Cons (-) Dissapointing in every aspect. First, the hotel is far away from downtown. Taxi was required to go anywhere. Second, rooms were super noisy (all rooms are). We asked with anticipation connecting rooms for our kids and once there staff metioned thet did not have that kind of rooms. Our kids slept in a separate room. Our room had a shower without a curtain, the bathroom door was bloated and the show...
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8.0
Very good
Francisco, Mar 2023
Pros (+) The prize, the employees and the food.
Cons (-) Baño no tenía puerta.
10
Wonderful
Herbert, Feb 2023
Pros (+) You can stop searching now ..
Cons (-) I had to leave ..

Amenities

  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Shuttle service (free)
  • Business center
  • Wi-Fi available in all areas
  • Flat-screen TV

Things to keep in mind

Check-in: From 2:30 pm
Check-out: Prior to 12:30 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.