Hotel Valencia Santana Row
4 stars
8.7
Very good
(352)
4 stars
Updating price...

Hotel Valencia Santana Row

4 stars
355 Santana Row, San Jose, CA 95128
8.7
Very good
352 reviews
Updating price...

Overview

Rating
Suburban hotel with a fitness center and a rooftop terrace An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a rooftop terrace, and valet pa…Expedia Group
Suburban hotel with a fitness center and a rooftop terrace An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a rooftop terrace, and valet parking. Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool and a fitness center.Expedia Group
Rating
8.7
Very good
Based on 352 verified guest reviews

Available rates

Sun 5/18
Mon 5/19

The neighborhood - West San Jose

355 Santana Row, San Jose, CA 95128

What's nearby

  • Santana Row2 min walk
  • Westfield Valley Fair Shopping Mall6 min walk
  • Winchester Mystery House5 min walk
  • Roman Paradigm Massage9 min walk

Reviews

8.7
Very good
352 verified ratings
Wonderful
198
Very good
61
Good
34
Okay
16
Fair
22
Mediocre
9
Poor
12

Summary of reviews

Guests say
Guests generally appreciated the hotel's excellent location, with many highlighting its proximity to restaurants and shopping. The cleanliness and amenities, such as the hot tub and gym, were also praised. However, some guests experienced issues with noise levels and inconsistent service, particularly from the staff, which detracted from their overall experience.
AI-Generated from customer reviews
Location10 out of 10
Cleanliness9 out of 10
Amenities8.5 out of 10
Service2.5 out of 10
Noise Level2 out of 10
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Score by provider

All reviews

10
Wonderful
Sylvia, Apr 2025
Pros (+) Location, facility, spacious room
10
Wonderful
Virginia, Apr 2025
Pros (+) Great location and friendly staff
6.0
Okay
Susy, Apr 2025
Pros (+) I like the hotel room and setting. I don’t believe the bathroom is up to the standards as the bathtub is very small and the wooden base of the sink is kind of old fashioned and worn out. I like the place but definitely overpriced
Cons (-) The bathroom is not up to the standards of a 4 stars hotel. Small bathtub and old decoration of the sink in the bathroom doesn’t feel like up to the decor of the room
10
Wonderful
Herreravillar, Mar 2025
Pros (+) The property was good. In a high commercial area which makes it convenient to get coffee and food. Best thing about the hotel is the staff and their level of service and hospitality.
Cons (-) The property itself is great. Has everything you need. Pool, hot tub, restaurant and good location. The worst thing is in part why we chose the hotel which is ironic. It’s in Santana Row which is very commercial and safe- I think I’m just getting annoyed at the heavy commercial feel to the area. But it’s a mall haha so that’s on me.
10
Wonderful
Brittany, Feb 2025
Pros (+) The Hotel Valencia is a gorgeous place , and so full of little hidden sitting spaces to enjoy... quiet and peaceful in the daytime. Great location , lovely staff and immaculate rooms. Wonderful overnight stay!
Cons (-) Very loud common areas after cocktail hour until late - out in the streets as well. No pastry or fruit with coffee in the morning??
10
Wonderful
Joseph, Feb 2025
Pros (+) Location was fantastic. Many nice touches.
Cons (-) Beds were small (doubles) would have been a perfect stay if queens
5.0
Fair
Cynthia, Jan 2025
Cons (-) The tub clogged up, had to call engineering. The toilet flush was slow, the same guy who fixed the tub said " this is California!" he didn't do anything. We also lived in California, our toilets are flushing good.
9.0
Wonderful
Elvira, Dec 2024
Cons (-) Keys always seem to get deactivated
10
Wonderful
Marianne, Dec 2024
Pros (+) It was a convenient location for us to meet friends. We loved that restaurants were just a stone’s throw away.
Cons (-) The interior finishings are quite old.
10
Wonderful
Scott, Dec 2024
Pros (+) the staff was awesome, very responsive.

Amenities

  • Outdoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Valet parking
  • Business center
  • Flat-screen TV

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.