Hotel Urban,a Member of Design Hotels
5 stars
8.9
Very good
(1869)
5 stars
Updating price...

Hotel Urban,a Member of Design Hotels

5 stars
Carrera San Jeronimo 34, 28014 Madrid
8.9
Very good
1869 reviews
Updating price...

Overview

Rating
Luxury hotel with a fitness center and a rooftop terrace A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace, and self parkin…Expedia Group
Luxury hotel with a fitness center and a rooftop terrace A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace, and self parking. Hotel Urban, a Small Luxury Hotel of the World offers 96 accommodations with DVD players and minibars (stocked with some free items). Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.Expedia Group
Rating
8.9
Very good
Based on 1869 verified guest reviews

Available rates

Mon 5/19
Tue 5/20

The neighborhood - Huertas

Carrera San Jeronimo 34, 28014 Madrid

What's nearby

  • Palace of Marques de Miraflores1 min walk
  • Teatro de la Zarzuela3 min walk
  • Teatro Alcazar3 min walk
  • Banco Bilbao Vizcaya Argentaria4 min walk
  • Palace of Villahermosa4 min walk
  • El Oso y el Madroño5 min walk
  • Congreso de los Diputados2 min walk
  • Ateneo de Madrid3 min walk
  • Teatro de la Comedia3 min walk
  • Sala Alcala 314 min walk
  • Teatro Español4 min walk
  • Real Academia de Bellas Artes de San Fernando5 min walk

Reviews

8.9
Very good
1869 verified ratings
Wonderful
1226
Very good
300
Good
152
Okay
78
Fair
47
Mediocre
26
Poor
40

Summary of reviews

Guests say
Guests generally appreciated the hotel's great location and exceptional service, with many praising the staff's friendliness and helpfulness. Cleanliness and design were also highlighted positively, although some guests noted issues with noise levels between rooms and the size of the gym and pool. Additionally, there were comments about the room size and comfort of the beds, indicating that improvements could be made in these areas.
AI-Generated from customer reviews
Service10 out of 10
Location9.5 out of 10
Cleanliness9 out of 10
Room Size2.5 out of 10
Noise Level2 out of 10
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Score by provider

All reviews

10
Wonderful
Guillaume, May 2025
Pros (+) Amazing place with high quality service and standard
3.0
Poor
Linda, May 2025
Pros (+) Good position
Cons (-) The room we were given was over a road with a broken grate and we were kept awake all night by cars banging over it .. the manager refused to see us , we asked for money back as we were awake all night . They gave us 15 percent and free breakfast.. they knew there was a problem and should not have put anyone in the bedroom above .. we did move for second night but felt the manager should have seen...
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5.0
Fair
Bigotte, May 2025
Pros (+) Delicious breakfast, friendly and efficient staff, location.
Cons (-) If it rains outside, it rains also in your toilets! Rooftop bar and pool are closed in May! Bad soundproofing of the rooms, bathroom to be better maintained.
5.0
Fair
Maciej, May 2025
Pros (+) Art exhibition inside. Decor. Room quality. CEBO restaurant.
Cons (-) Despite very late check in they refused to allow us for a later checkout stating full occupancy. Sadly such statements are these days easily verifiable. There was tons of available rooms on booking.com on the same day, so we were simply lied to.
10
Wonderful
Mecit, Apr 2025
Pros (+) The location and staff were great. The staff were friendly and helpful. The cleaning was very good. There were plenty of towels so we had no problems because they don't put two towels at a time and expect you to use the same towels for 3 days like other hotels.
Cons (-) Soundproofing could be a little better. When the guest in the room next to me took a shower, there was a lot of water noise.
9.0
Wonderful
Sergei, Apr 2025
Pros (+) Great location, beautiful staff and hotel design. The best recommendations.
4.0
Mediocre
Noam, Apr 2025
Cons (-) The air conditioner didn't work and it was very hot in the room.
10
Wonderful
Michael, Apr 2025
Pros (+) the service is amazing
Cons (-) nada
10
Wonderful
Yuliia, Mar 2025
Pros (+) The location was just 5 minutes away from all main attractions. The hotel amazed by its style and smart set up, friendly and supportive staff🥰room was always clean and neat
Cons (-) N/A
9.0
Wonderful
Cynthia, Mar 2025
Pros (+) I requested the two beds and even though they did not have me down for they accomodated immediately!
Cons (-) It was a little noisy in the early early morning hours with people walking home from evening outs but wasn't bad.

Amenities

  • Outdoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Business center
  • Wi-Fi available in all areas
  • Flat-screen TV

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.