Hotel Secreto
4 stars
8.9
Very good
(428)
4 stars
Updating price...

Hotel Secreto

4 stars
Sección Lote 11, 77400 Isla Mujeres, Quintana Roo
8.9
Very good
428 reviews
Updating price...

Overview

Rating
On beach with outdoor pool, near North Beach Spend the day relaxing on the beach or pampering yourself at Hotel Secreto's full-service spa. Hotel Secreto offers 12 air-conditioned accommodations with safes and complimentary bottled water. These indiv…Expedia Group
On beach with outdoor pool, near North Beach Spend the day relaxing on the beach or pampering yourself at Hotel Secreto's full-service spa. Hotel Secreto offers 12 air-conditioned accommodations with safes and complimentary bottled water. These individually furnished accommodations include desks. Beds feature premium bedding. This Isla Mujeres hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the hotel include an outdoor pool and a fitness center.Expedia Group
Rating
8.9
Very good
Based on 428 verified guest reviews

Available rates

Mon 5/19
Tue 5/20

The neighborhood

Sección Lote 11, 77400 Isla Mujeres, Quintana Roo

What's nearby

  • Isla Mujeres Harbour8 min walk
  • Aqua Adventures Eco Divers8 min walk
  • Playa del Norte8 min walk

Reviews

8.9
Very good
428 verified ratings
Wonderful
306
Very good
51
Good
36
Okay
14
Fair
12
Mediocre
4
Poor
6

Summary of reviews

Guests say
Guests appreciated the hotel's location, often highlighting its proximity to attractions and beaches. However, many reviews pointed out significant issues with service quality and cleanliness, with several guests reporting poorly maintained rooms and unhelpful staff. Overall, while the location is a strong point, the hotel needs to address its service and cleanliness to enhance guest satisfaction.
AI-Generated from customer reviews
Location9 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
Sort by:Most recent

Filters

Review rating
Traveler type
Time of year

Score by provider

All reviews

9.0
Wonderful
Alexandra, May 2025
Pros (+) Clean, large room with amazing view, great rooftop bar
Cons (-) Nothing
10
Wonderful
Dana, May 2025
Pros (+) Off the beaten path. Very private and cozy.
10
Wonderful
Karl, Apr 2025
Pros (+) Rooms are really comfortable, amazing views over the pool and out to the ocean. The staff are friendly and helpful. The pool area is an amazing place to relax and cool off.
Cons (-) Nothing negative to say, we loved it!
10
Wonderful
Michael, Mar 2025
Pros (+) Would like a bit more space to hang up clothes.
10
Wonderful
Shannon, Aug 2024
Pros (+) The location is fantastic! Close to the main strip and the main beach. Very quiet at night too. The massage was excellent and golf car hire - definitely recommend! Staff were all lovey and very helpful.
2.0
Poor
Renat, Aug 2024
Cons (-) I recently stayed at Hotel Secreto in Isla Mujeres, and unfortunately, it was a major letdown. Despite its reputation, the hotel fell short in several key areas. First, the customer service was subpar. The staff seemed indifferent and unhelpful, making us feel unwelcome from the start. Simple requests were met with sighs and delays, which really put a damper on our vacation. The room itself was no...
Read more
9.0
Wonderful
Tanja, Jul 2024
Pros (+) The room was very open, clean and spacious. Amenities were very thoughtful, especially like the coffee set up. The front desk personnel was outstanding. Jesus made the best cocktails and his attentiveness was exceptional.
Cons (-) The only thing would be some sort of onsite snacks or food. one minor point, when stipulating what is cash payment, please make clear that it will be paid at checkout. Since the cash was not asked for at each occurrence I thought was being charged to room. An ATM would be helpful.
9.0
Wonderful
Serai, Apr 2024
Pros (+) The location was amazing an hidden away out the busy streets & staff super helpful. Lovely & clean and exactly what we needed
Cons (-) The pool was a little cold to really enjoy and the gym needed a bit of TLC
7.0
Good
Tony, Feb 2024
Pros (+) Beautiful quiet location overlooking a small cove with a sandy beach. Short walk to shops and restaurants Staff all spoke English and were very attentive
Cons (-) Hotel did not serve any food although they would order in for you. The pool was shaded and always cold
6.0
Okay
Rick, Jan 2024
Pros (+) Location
Cons (-) The sheets and blankets were wet

Amenities

  • Private beach
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Free Wi-Fi
  • Free parking
  • Wi-Fi available in all areas
  • Flat-screen TV
  • Free toiletries
  • Internet

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.