Hotel Riu Palace Pacifico
4 stars
8.9
Very good
(134)
4 stars
Updating price...

Hotel Riu Palace Pacifico

4 stars
Av de Los Cocoteros - Lote 2, 63732 Nuevo Vallarta, Nayarit
8.9
Very good
134 reviews
Updating price...

Available rates

Fri 5/16
Sat 5/17

The neighborhood

Av de Los Cocoteros - Lote 2, 63732 Nuevo Vallarta, Nayarit

Reviews

8.9
Very good
134 verified ratings
Wonderful
91
Very good
24
Good
10
Okay
3
Fair
1
Mediocre
1
Poor
4

Summary of reviews

Guests say
Guests appreciated the excellent service and cleanliness of the hotel, highlighting the friendly staff and well-maintained facilities. However, there were concerns about the atmosphere, with some mentioning noise levels and overcrowding in certain areas. The food quality received mixed reviews, with some praising it while others found it lacking. Overall, the hotel offers a pleasant experience but has room for improvement in certain aspects.
AI-Generated from customer reviews
Service9 out of 10
Cleanliness8.5 out of 10
Location8 out of 10
Atmosphere3 out of 10
Noise Level3 out of 10
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Score by provider

All reviews

8.0
Very good
Carolina, Apr 2025
Pros (+) Location was excellent, the staff super attentive and friendly.
Cons (-) The restaurant choices. Pools were good, beach was nice and clean. I didn’t have to get up super early to reserve lounge chairs by the pool.
10
Wonderful
Luigi, Mar 2025
Pros (+) Easy access from the street. Beautifully maintained grounds. The renovations made it feel new! Very clean! We’ll laid out for access to restaurants, pools or beach.
Cons (-) Very far for walking to other areas around the resort.
9.0
Wonderful
Smsmith_1228, Mar 2025
Pros (+) Clean, beautiful, easy accessible place. Easy to get chairs by the pool and beach. Food was decent and the drinks were good.
Cons (-) Hate the use of an app for all information. No paper map or list of activities. The wifi didn't always work well so the app was useless.
9.0
Wonderful
Marvin, Jan 2025
Pros (+) Property is exquisite; very clean and luxurious. The staff are uniformly friendly and helpful. The food is very good with excellent variety. Beach and ocean are outstanding.
Cons (-) Mattress could be a bit firmer but I realize this is a personal preference. Otherwise really can't think of anything.
10
Wonderful
Olga, Jan 2025
Pros (+) All the restaurants have a great quality and diversity of food. Very friendly staff. We we impressed in the restaurant during Christmas. They really did the great work!! The room was very clean and had a very nice view.
10
Wonderful
Genesis, Jan 2025
Pros (+) The food was very good, and most of the staff members were really nice. Super clean amazing views from the room.
6.0
Okay
Andrea, Dec 2024
Pros (+) The building is nice , located by the beach
Cons (-) The service is poor , food is mediocre , and the concierges don’t communicate rules for taxis and Ubers with the clients
10
Wonderful
Maria, Dec 2024
Pros (+) Everything was inclusive
Cons (-) Distance to vallarta
9.0
Wonderful
Mihaela, Dec 2024
Pros (+) This place was renovated and looks beautiful and clean; buffet was good, for the price; buffet stuff was always friendly; housekeeping team was great, they were coming a couple times a day to clean and check if we need anything else.
Cons (-) One of the front desk staff and a couple of employees at the "Cappuccino" coffee bar seemed upset—they weren't smiling or saying thank you, which felt a bit unusual and unexpected. Additionally, at the beach, a lot of people kept approaching to sell items like jewelry, offer massages, or ask for donations. While understandable, it became quite bothersome after a while, as the interruptions happene...
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10
Wonderful
Alex, Dec 2024
Pros (+) The taco bar by the pool was great! Love the set up of all the restaurants like a strip mall.
Cons (-) The Italian restaurant was just ok. The food at the buffet was way better.

Amenities

  • Outdoor pool
  • Beachfront
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.