Hotel Neptun Beach
4 stars
9.2
Wonderful
(231)
4 stars
Updating price...

Hotel Neptun Beach

4 stars
1 Mallett Drive, Sunny Beach 8240
9.2
Wonderful
231 reviews
Updating price...

Overview

Rating
Neptun Beach Hotel has a perfect beachfront location and is situated in the heart of Sunny Beach Resort, just a few metres from the sandy beach. It features an indoor pool, and a large outdoor pool surrounded by parasols and sun loungers. Sun umbrellBooking.com
Neptun Beach Hotel has a perfect beachfront location and is situated in the heart of Sunny Beach Resort, just a few metres from the sandy beach. It features an indoor pool, and a large outdoor pool surrounded by parasols and sun loungers. Sun umbrellas and sun loungers are provided free of charge at the pool. The air-conditioned and modern rooms at Hotel Neptun Beach are fitted with satellite TV and spacious bathrooms. WiFi is available for free. Guests can choose to dine inside at the hotel’s main restaurant or alfresco in the restaurant. All of the restaurants and bars serve a variety of refreshments. An animation program is also available. The all-inclusive package includes breakfast, lunch and dinner as well as snacks throughout the day. Local alcoholic drinks and non-alcoholic drinks are included as well. You are entitled to 1 à la carte dinner. The fitness area, sauna and steam bath can be used for free for 1 hour between 09:00 and 18:00 per stay. Table tennis is free between 09:00 and 22:00. The Old Town of Nessebar is set within 5 km from Hotel Neptun Beach. The Bus Stop can be found in a 10-minute stroll.Booking.com
Rating
9.2
Wonderful
Based on 231 verified guest reviews

Available rates

Thu 4/17
Fri 4/18

The neighborhood

1 Mallett Drive, Sunny Beach 8240

What's nearby

  • Amusement park Sunny Beach3 min walk
  • Sunny Beach9 min walk

Reviews

9.2
Wonderful
231 verified ratings
Wonderful
188
Very good
25
Good
8
Okay
5
Fair
1
Mediocre
2
Poor
2

Summary of reviews

Guests say
Guests praised the hotel's excellent location near the beach, spacious and clean rooms, and overall cleanliness. The food received mixed reviews, with some appreciating the diversity while others noted areas for improvement. However, many guests expressed dissatisfaction with the service, citing poor English skills among staff and lack of hospitality. Additionally, there were complaints about various amenities, such as the policy on beach towels and extra charges for services. Overall, while the hotel has many positives, there are several areas that need attention to enhance the guest experience.
AI-Generated from customer reviews
Location9.5 out of 10
Cleanliness9 out of 10
Service3.5 out of 10
Amenities3 out of 10
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Score by provider

All reviews

7.0
Good
Leonard, Oct 2024
Pros (+) Great beautiful hotel, luxurious, clean, right on the beach, on the promenade. Amazing spacious room, double view. Big private beach, with a lot of sunbeds. Nice pool.
Cons (-) - all staff speak very poor English and they all lack hospitality, friendliness, they don't know how to make you feel like a true guest, they don't smile, they look like they would avoid you if they could - very bad policy for beach towels - deposit of cash 30 leva/towel which they refund you at checkout. But, it's blocked cash, as a foreigner, what do you do with cash 100 leva on your last day? Y...
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10
Wonderful
Elizabeta, Sep 2024
Pros (+) Location, cleanliness, everything is excellent! Great animation team! Thank you Paco! The boys on the pool bar are super! This year also free sun beds on the beach!
Cons (-) Nothing. May be I missed variety of fish for dinner compared to previous years.
9.0
Wonderful
Angela, Sep 2024
Pros (+) Staff helpful, hotel beautifully clean and food excellent .
Cons (-) Evening entertainment missing
10
Wonderful
Krzysztof, Sep 2024
Pros (+) Big hotel with the big and clean rooms.
Cons (-) There was nothing to not like it....
9.0
Wonderful
Catalin, Aug 2024
Pros (+) All, except what it's mentioned on the "didn't you like" section
Cons (-) The food could be more of superior quality
10
Wonderful
Sergiu, Aug 2024
Pros (+) The staff was very friendly, hotel and beach very clean, food was good, beach very close, always available sunbeds, good location of the hotel.
Cons (-) The animation team could do better, I've seen more prepared teams in different hotels. The parking was 20 leva/day.
10
Wonderful
Boris, Aug 2024
Pros (+) Great facilities, great food, snacks and drinks
Cons (-) Nothing
10
Wonderful
Daiana, Jul 2024
Pros (+) Very good looking and clean. Free sun beds on private beach. The food was excellent, they also had a healthy breakfast corner
Cons (-) Clogged drain and they said that they provide packed breakfast for those who leave early and we did not receive it
10
Wonderful
Oleksandra, Jun 2024
Pros (+) Hotel was clean. Often changing bed and towels. Also free places at the beach (didnt expext that). Located in a good place, lots supermarkets around. Tasty food is a super plus. Lots things to choose from.
9.0
Wonderful
Steven, Oct 2023
Pros (+) Large clean rooms and a decent pool. Beach access is just across the path in front of the hotel. Food was great for a buffet.
Cons (-) Staff could have been a little friendlier. I felt the hotel catered for the German clients more than English. Minor issue as the stay was great.

Amenities

  • Private beach
  • Outdoor pool
  • Indoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Flat-screen TV

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
License numberН3-9ДН-65С-Б1