Hotel Metropol & Spa Zermatt
4 stars
9.2
Wonderful
(809)
4 stars
Updating price...

Hotel Metropol & Spa Zermatt

4 stars
Matterstrasse 9, 3920 Zermatt, Valais
9.2
Wonderful
809 reviews
Updating price...

Overview

Rating
Family-friendly hotel with a full-service spa and free breakfast Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also proviExpedia Group
Family-friendly hotel with a full-service spa and free breakfast Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Hotel Metropol & Spa offers 22 accommodations with minibars and safes. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center. Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
9.2
Wonderful
Based on 809 verified guest reviews

Available rates

Mon 5/19
Tue 5/20

The neighborhood - Downtown

Matterstrasse 9, 3920 Zermatt, Valais

What's nearby

  • Matterhorn Museum4 min walk
  • Zermatt Railway Station8 min walk
  • Zermatt-Matterhorn Ski Resort7 min walk

Reviews

9.2
Wonderful
809 verified ratings
Wonderful
624
Very good
120
Good
42
Okay
8
Fair
10
Mediocre
2
Poor
3

Summary of reviews

Guests say
Guests appreciated the great location, clean rooms, and various amenities like the spa and breakfast options. However, some reviews highlighted issues with room sizes and service, particularly with certain staff members being rude or unhelpful. Overall, the hotel offers a pleasant stay with beautiful views, but improvements in service and room assignments are needed.
AI-Generated from customer reviews
Location9.5 out of 10
Cleanliness9 out of 10
Service3 out of 10
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Score by provider

All reviews

10
Wonderful
Petar, Apr 2025
Pros (+) Amazing location, wonderful stuff, I broke my leg first day, so I ended up spending next 5 days mostly in the hotel and all the employees were so nice and helpful. Breakfast was very good. I will come.back and would definitely recommend the hotel., Price was also very reasonable for Zermatt.
Cons (-) Nothing
10
Wonderful
Kevin, Apr 2025
Pros (+) The warm and helpful welcome, nothing was to much trouble.
10
Wonderful
Carmen, Mar 2025
Pros (+) The owner and the staff were exceptional. They Made our stay unforgettable.
10
Wonderful
Kirby, Mar 2025
Pros (+) Very good location and amenities! Loved the robes and spa area
Cons (-) Nothing
8.0
Very good
Pascal, Mar 2025
Pros (+) - Very nice wellness area, with a view on Matterhorn - Nice staff that goes the extra mile
Cons (-) - My room felt a bit like "stuck in the 80ies"
10
Wonderful
Nicholas, Mar 2025
Pros (+) nice and clean boutique hotel, everything was well managed, very comforting amidst the cold weather, great location, stress free experience.
Cons (-) nil
9.0
Wonderful
David, Feb 2025
Pros (+) A wonderful hotel in just a perfect location, with the kindest most helpful staff you could hope you. The room itself was a bit small, but who cares I was on the mountain all day! The beautiful shared facilities, like the hot tub and the pool, were really great. I would stay here again without a second thought.
10
Wonderful
Marion, Feb 2025
Pros (+) Unexpectedly fabulous - excellent location - amazing staff- fabulous spa
Cons (-) Relatively simple but everything worked ! No frills but great value for money.
10
Wonderful
Dragan, Feb 2025
Pros (+) All good...
8.0
Very good
Peter, Jan 2025
Pros (+) Great breakfast lovely muesli
Cons (-) All good

Amenities

  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Shuttle service (free)
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.