All reviews
The location and charm of the property. Staff was generally friendly.
Some staff seemed reluctant to engage in conversation, holding back, perhaps a language issue since we're not native.
Location, Location, Location
Our bed was very uncomfortable. Mattress should be replaced. It was like sleeping in a hammock for 5 nights. Rolling right or left on my side was a chore as I was going up hill either way. Really, this was our only beef with the place. Staff great!
Everything was all we could hope for. The staff in particular deserve full praise. They take real pride in providing 5 star customer service. Special thanks go to Bilana - our room attendant - who 'went the extra mile' on a day when I was feeling ill and unable to leave the room until late afternoon, long after she would normally have serviced it. She offered to come and service the room anyway an...Read more
Everything from location to cleanness. Friendly staff and facilities. The size of the room and its price. In addition to the old classical decorations.
Nothing
Superb location Easy access to train and airport Charming decor
The interior decor was superb and the staff were so friendly and helpful.
Our taxi had to drop us off down the street as no parking was available ourside the hotel
I've stayed at several hotels in Vienna, and this one is by far the best. I hope to come back. It's a very pleasant, clean, and well-maintained hotel in the heart of the city
My impression is not good: Hotel charged for 3 days, while I stayed only 2 days. Although initially personnel of hotel confirmed that decrease of the days would not cause any problems. While leaving hotel personnel said that I have to pay 3 days stay referring to booking.com rules and promised to settle the issue if I write an email and explain everything. At the end they rejected my request refer...Read more
Location is central. Room is spacious and nice furnished.
I wish the hotel could supply conditioner and a kettle.
Very pleasent stay in this hotel in centre of Vienna. Very calm, but just next the Stephans dom. Very clean. The breakfest was really very good.