All reviews
Bedding and pillows were very nice and room got very cool.
No chairs- no vanity- no storage- poor lighting in bathroom. Was very difficult to get glammed up for a wedding. We had to sit on the floor to put on our shoes because the beds were tall and we had nowhere to sit. Had we not been in a hurry when we arrived, I would have asked to change rooms. We could only lie down or stand in this room. Absurd for the money we paid.
Location is excellent! Walking distance to Alamo and Riverwalk.Parking very convenient and easy access to the lobby.The hotel has a vintage vibe and it’s historical.Friendly front desk staffs who share lots of valuable information about the city and best restaurants to eat, Adrian the front -desk girl very friendly and always smiling.
Little disappointed that their speakeasy bar downstairs was closed on Sunday. They only open on Thursday, Friday and Sunday. And the restaurant Ocho was closed. Felt little let down as I was looking forward dining at Ocho. But found a great restaurant at Riverwalk that serves the best Margaritas and Spanish food. Must try Iron Cactus when in San Antonio.
Restaurant and bar were not open like stated. We would have booked somewhere else if I would have been informed of this problem.
The room was nice. However, they had to fix a light bulb in the bathroom so we were waiting until 4:30 for that to be completed. They did let us get checked in and sit in the room while they finished fixing the light.
There are signs for room service and things you can order which is great! There is no phone in the room or hall way to call room service. No glasses available in the room.
The food was amazing, and bed was very comfortable.
Old world charm
I asked for a paper receipt on check out. It’s a business trip - I need a receptionist for my expenses account. I was told it wasn’t possible at that time - 8:30am - the young lady on reception said she would email it to me. It never came. I then emailed the property asking for the receipt. It never came. For this reason alone, as charming as theplace is, I wouldn’t stay there again.
The room was perfect, overlooking the River Walk. The location was very close to the venue we were attending. The restaurant, Ocho was absolutely delicious! I had some of the best mussels I've ever had and would definitely recommend staying at Hotel Havana! Eat at the restaurant, and don't forget to check out the bar!
There was really nothing that we did not like
The place is run down and sits out on the edge of town. It's one of those places that looks better in the pictures than it is.
It is a convenient location. On site car park (for a fee). Reception staff friendly. Complaints were handled effectively.
Rooms not particularly comfortable. Bar was closed for an event. Restaurant was cold and understaffed.
