Hotel Carolina Bacalar
4 stars
8.9
Very good
(592)
4 stars
Updating price...

Hotel Carolina Bacalar

4 stars
Boulevard Costera de Bacalar Sur # 625, 77930 Bacalar, Quintana Roo
8.9
Very good
592 reviews
Updating price...

Overview

Rating
Beachfront hotel with spa services and a 24-hour front desk A private beach, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. OthExpedia Group
Beachfront hotel with spa services and a 24-hour front desk A private beach, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a bar/lounge, a snack bar/deli, and spa services. Hotel Carolina Bacalar offers 16 air-conditioned accommodations with MP3 docking stations and safes. Smart televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested. An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
8.9
Very good
Based on 592 verified guest reviews

Available rates

Mon 5/19
Tue 5/20

The neighborhood

Boulevard Costera de Bacalar Sur # 625, 77930 Bacalar, Quintana Roo

Reviews

8.9
Very good
592 verified ratings
Wonderful
385
Very good
104
Good
51
Okay
27
Fair
10
Mediocre
5
Poor
10

Summary of reviews

Guests say
Guests appreciated the beautiful location by the lake and the cleanliness of the hotel. Many enjoyed the amenities like kayaking, but there were consistent complaints about the service, particularly regarding the staff's friendliness and attentiveness. Breakfast options were also noted as lacking in variety and quality.
AI-Generated from customer reviews
Location9.5 out of 10
Cleanliness9 out of 10
Service2.5 out of 10
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All reviews

10
Wonderful
Sevven, Apr 2025
Pros (+) This was a lovely little cluster of cottages right in front of the lagoon. A great bar and restaurant on site, the food we had was really good and great value for the price. Hotel guests have access to free use of kayaks and paddle boards, which is really cool to go out and paddle around and swim in the azure blue lagoon.
Cons (-) The only thing I didn't really like about this place is that they open up the pool and facilities for day use so you get a number of people coming to use the hotel but who aren't actually staying there.
8.0
Very good
Amy, Mar 2025
Pros (+) We had a room on the first floor which was perfect. The access to the lake is great, they have everything you need (kayaks, vests, etc) provided for the guests for free. Rooms are well-maintained, clean, and the bed is so comfy. The lake is beautiful.
Cons (-) The restaurant has decent food, reasonably priced, but service is a bit hit and miss sometimes. We also preordered breakfast for 7:30 and the manager assured us it will be ready by then. Sadly it wasn’t, we had to wait for the food to be cooked and ended up asking for it to be packed to go. We were late for our boat tour and had to eat our eggs etc with hand as no cutlery was included. The lakefro...
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10
Wonderful
Yannick, Mar 2025
Pros (+) Lovely setting in a middle of a tropical garden and by the lake. Get up at dawn and go on the pier. Sit down and watch the sunrise. It s outstandly beautiful, calm and relaxing. Modern design bungalow with everything you need.
Cons (-) The bungalows are a bit close to each others. You can easily see inside your neighbour. A lot of kids so sometimes noisy. The breakfast was OK but Don t eat there the rest of the time.
10
Wonderful
Piotr, Jan 2025
Pros (+) Very atmospheric hotel, comfortable rooms great location - on the lake shore, close to the city, and at the same time quiet and peaceful. Great food, nice service. I recommend!!!
10
Wonderful
Hyein, Jan 2025
Pros (+) Their people, hospitality, vibes, foods, amenities and most of every others. It was the best accommodation where I could experience adventure, people, freedom and memories after a long time.
Cons (-) Rather than something I didn't like, comment for a hotel where I had a great time that I couldn't be more satisfied with: There was no separate ventilation in the shower room, so it seemed like it would be difficult to manage the humidity, which wasn't uncomfortable at all but I hope the quality of this space is maintained for a long time. Also, on a dark night, it might feel a bit far to walk bac...
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10
Wonderful
Timothy, Dec 2024
Pros (+) The location and facilities are great and the staff is fantastic. They were incredibly friendly, helpfull, and super relaxed. Overall this stay far exceeded our expectations. The hotel is super cozy and looks beautifull!
Cons (-) Nothing!
8.0
Very good
Pippa, Dec 2024
Pros (+) Amazing spot right on the laguna. Beautiful rooms. Attentive staff. Canoes and kayaks free to use. Easy parking.
Cons (-) Just a bit of a walk into town, but happy to compromise on this for the laguna location.
8.0
Very good
Lorenzo, Dec 2024
Pros (+) Big rooms Nice pool bar Staff Laguna access
Cons (-) Smell of humidity in the room. Loud music coming from the neighbors is conflicting with the loud music from the hotel. They need to figure something out because this is not relaxing at all.
10
Wonderful
Tori, Nov 2024
Pros (+) Beautiful place and the fact the kayaks and paddle boards are included is amazing!
Cons (-) It was actually quite difficult to find as the address takes you about 10 mins away.
9.0
Wonderful
Holland, Oct 2024
Pros (+) Beautiful property, very peaceful and relaxing. Attentive staff. Lots of activities for guests

Amenities

  • Private beach
  • Outdoor pool
  • Spa and wellness center
  • Restaurant
  • Bar/Lounge
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Wi-Fi available in all areas
  • Flat-screen TV

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.