All reviews
The view from our room was my favorite! All the balconies are covered so you can enjoy the outside without being on the sun. A surprise was a large private jacuzzi on the balcony, I didn’t need to go to pool which was 3 floors down the stairs. The staff were very friendly, welcoming and accommodating. I felt safe and secure. The rooms were very clean, no bugs. Overall it was a good experience.
Like most properties, there are no elevators so it is difficult to navigate the property when you use a cane.
Location, room, facilities and staff.
No complaints
The location is perfect for visiting Zihuatanejo! You can enjoy the beach and walk into town for restaurants and shopping. The staff was wonderful and very welcoming.
The pool area was very nice. Friendly staff, good location with good views. Rooms were good size and had coffee and water every day.
Lots of steps. Our room did not have chairs( except on the balcony), only had twin sofa beds to sit on that were not comfortable . The bathroom needs an update .
The location by the beach and the view from the room was excellent. Madera beach is an easy walk into town. Pool was relaxing to sit beside. and A/C in the room was efficient.
105 steps from the beach and restaurant to our room was not for the faint-hearted or mobility challenged.
Amazing beautiful beach location, great seaside restaurant for B-L-D, lovely pool, palapas and gardens
Just lots of stairs so not good for people with any type of mobility issue
The staff especially the female manager was amazingly professional and helpful!
Location was convinient
Management. Shitty customer service. I asked the hotel to add one night to my stay and they refused and then made it so I paid double. Ended up paying over $600 CAD for a standard hotel room nothing fancy.
It is a beautifully located facility.
Little bit pricey.
Location, location is excellent. It's walking distance from city center, shopping and restaurants. I enjoyed the hotel, it was relaxing and the beach in La Madera was clean and not crowded. The personnel was phenomenal, Abel the bartender was great.
