Heritance Kandalama
5 stars
8.9
Very good
(3066)
5 stars
Updating price...

Heritance Kandalama

5 stars
Kandalama Lake Front, Dambulla 0
8.9
Very good
3066 reviews
Updating price...

Overview

Luxury hotel with 4 restaurants and a full-service spa This hotel features 4 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a…Expedia Group
Luxury hotel with 4 restaurants and a full-service spa This hotel features 4 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Heritance Kandalama offers 152 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
8.9
Very good rating
Based on 3066 verified guest reviews

Available rates

Mon 6/16
Tue 6/17

The neighborhood

Kandalama Lake Front, Dambulla 0

Reviews

8.9
Very good
3066 verified ratings
Wonderful
1971
Very good
464
Good
323
Okay
123
Fair
89
Mediocre
45
Poor
51

Summary of reviews

Guests say
Guests appreciate the hotel's beautiful location and architecture, highlighting the unique integration with nature and the luxurious surroundings. However, many reviews point out issues with staff service and cleanliness, with some guests experiencing unresponsive staff and cleanliness concerns in the bathrooms. Overall, while the setting is praised, there is a clear need for improvement in service and maintenance.
AI-Generated from customer reviews
Location9.5 out of 10
Cleanliness3 out of 10
Service2.5 out of 10
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All reviews

10
Wonderful
Anonymous, Jun 2025
Pros (+) Great friendly staff and the location is incredible.
8.0
Very good
Amit, Jun 2025
Pros (+) Excellent service by the Chef Shanmu who especially made vegetarian dinner for us as there were very very limited options for vegetarians in the dinner buffet
Cons (-) The location was amazing but the major problem were lizards in the room .
10
Wonderful
Hennadige, Jun 2025
Pros (+) Location and design of the hotel.
Cons (-) Mattress was slanted to a side, may be because it is old. However, I am not sure. No King Coconut water in breakfast buffet.
10
Wonderful
P, May 2025
Pros (+) The design of the hotel, built into the natural landscape and they also have a carrom board.
Cons (-) A little intimidating to find monkeys in the corridor (open to the elements) from the room to reception in the early morning.
10
Wonderful
Shanika, May 2025
Pros (+) Everything is perfect
Cons (-) Nature vibe and the food spread
10
Wonderful
Prue, May 2025
Pros (+) The design, the setting.
Cons (-) Nothing
10
Wonderful
Lenka, May 2025
Pros (+) Unique setting in the nature, unique timeless architecture
Cons (-) Just be careful with the monkeys :)
7.0
Good
Mms, May 2025
Pros (+) I liked the location. Wonderful staff and service. The tour was interesting.
Cons (-) My booked room was dusty. And alot of noise when the staff moved the trolley with luggage in the corridors. The local lunch was disappointing and took a long time to serve.
10
Wonderful
Andrew, May 2025
Pros (+) The views were amazing from room and the lake infinity pool. The lunch/ bar menu had good options. The staff were friendly and helpful
Cons (-) The food and drink was a bit expensive as they have a captive audience, but it was good
10
Wonderful
Zsolt, May 2025
Pros (+) the location is magical: like an adventure movie, bats are flying on the corridors during the evenings and of course the very spacious modernist and minimalist design of the interior of the rooms.
Cons (-) the roads leading there are a bit bumpy

Amenities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Coffee shop

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.