Heritance Kandalama
5 stars
8.9
Very good
(3053)
5 stars
Updating price...

Heritance Kandalama

5 stars
Kandalama Lake Front, Dambulla 0
8.9
Very good
3053 reviews
Updating price...

Overview

Luxury hotel with 4 restaurants and a full-service spa This hotel features 4 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and aExpedia Group
Luxury hotel with 4 restaurants and a full-service spa This hotel features 4 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Heritance Kandalama offers 152 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
8.9
Very good rating
Based on 3053 verified guest reviews

Available rates

Sat 5/31
Sun 6/1

The neighborhood

Kandalama Lake Front, Dambulla 0

Reviews

8.9
Very good
3053 verified ratings
Wonderful
1959
Very good
463
Good
323
Okay
123
Fair
89
Mediocre
45
Poor
51

Summary of reviews

Guests say
Guests appreciate the hotel's beautiful location and architecture, highlighting the unique integration with nature and the luxurious surroundings. However, many reviews point out issues with staff service and cleanliness, with some guests experiencing unresponsive staff and cleanliness concerns in the bathrooms. Overall, while the setting is praised, there is a clear need for improvement in service and maintenance.
AI-Generated from customer reviews
Location9.5 out of 10
Cleanliness3 out of 10
Service2.5 out of 10
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Score by provider

All reviews

8.0
Very good
Power, May 2025
Pros (+) All Goods
Cons (-) Location
10
Wonderful
Lauren, May 2025
Cons (-) Only down side was the food prices were quite high
9.0
Wonderful
Marta, May 2025
Pros (+) We booked luxury apartment studio and it was really great - spacious, very clean. Everything we needed was provided. The staff is super friendly and helpful. We checked in and out quickly. Breakfast and dinner were amazing, food was delicious and for sure everybody will find something tasty to eat. I have never experienced such big variety of food in a hotel restaurant. I highly recommend choosing...
Cons (-) The rooms could be a bit renewed according to the current standards: some fans are quite noisy, the sockets could be equipped with adapters for European chargers. It would be nice to have a remote control for the air conditioning. Also, the windows could be cleaner.
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2.0
Poor
Jiaqi, May 2025
Pros (+) Very bad inside.
Cons (-) Not clean, very noisy. The size is very small
7.0
Good
Melissa, May 2025
Pros (+) Great location and we could appreciate the architectural talent
Cons (-) The hotel is massive with a very impersonal feel. There were a number of loud tour groups which spoiled the ambience
10
Wonderful
Shanthini, May 2025
Pros (+) Fabulously designed incorporating the rock- luxury hotel. We stayed in sigiriya wing overlooking the lake and sigiriya rock. Thoroughly enjoyed the sight of monkeys in the balcony and sounds of birds in the mornings. Beautiful infinity pool, . We stayed on full board basis and it was really worth for the price. huge selection of buffet displays and so many selections of food . We had so much fun a...
Cons (-) Nothing
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7.0
Good
Sofia, Apr 2025
Pros (+) Beautiful hotel, stunning views, fully integrated with nature. Nice amenities and bedrooms
Cons (-) We would have expected a more careful and attentive service from a 5 star hotel and the price.
10
Wonderful
Timothy, Apr 2025
Pros (+) Return visitor. 5th stay. Staff exceptional, friendly and welcoming. Location unmatched.
Cons (-) For those like us with impaired mobility the internal layout is challenging with long walks and two lifts to negotiate to get from bedroom to facilities.
9.0
Wonderful
Marco, Apr 2025
Pros (+) The hotel has a nice view and pools are very nice located in a nice area in front of the lake
Cons (-) Price of transportation is excessive expensive next time I will hire my own driver will cost me less than half!
8.0
Very good
Kirsten, Apr 2025
Pros (+) Location was phenomenal with picturesque vistas. Friendly helpful staff. Well prices food and beverages. Cool checky monkeys.
Cons (-) Very slow check in.

Amenities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Coffee shop

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.