All reviews
Good service Friendly and efficient staff
Not all the facilities were open
Restaurant was great too! Best Hotel in Madrid. Period.
Immaculate modern rooms. Staff were so friendly and helpful
Rooftop bar was closed and swimming pool was closed (travelled in off season - March) Location is about 12-15 mins drive from Main area/street. Not a typical ‘Spanish’ area at all.
Lovely place and lovely rooms all the staff are super friendly. We had dinner through room service and was absolutely lovely.
We had a room facing the reception, which was nice but extremely loud. Windows need to be soundproofed somehow as until 12/1am we heard other guests at the bar then at 6am I assume workers chatting. We were the 4th floor up too. We just weren’t aware it would be this loud and did affect sleep. The air con also makes a constant ticking noise, meaning we couldn’t have it on overnight as kept waking ...Read more
Staff super friendly and professional. The coffee / tea facilities in the room were top notch not to mention the fully stacked mini bar even though I didn't use it except for the Minute Maid Orange juice in the morning. Few little treats and super comfortable bed. The shower is big and loved that the toilet was in a separate cubicle. All round 5 stars and will def stay here again on my next stop o...Read more
The rooms are super comfortable, clean and modern. Love the interior, closets, bedsheets, and tea and coffee. Nice touch with the Hard Rock water bottle and key chain. Always great service in the restaurant and the reception. Wonderful breakfast. My second stay at the hotel, and will definitely be returning!
Warm in the room, soft bedsheets, nice shower....
Music is too loud downstairs in the bar, if you're on the atrium view rooms, you can hear it until late
Clean and convenient. Comparable rate
Noisy lobby, staff were just ok
Awesome hotel. One of the best I've ever stayed in Staff so friendly and efficient. The memorabilia tour with Jack is a must!
Couldn't fault anything!
Good location, clean room, nice staff
Small elevator